The Preserve at Sagebrook Apartment Homes

Great people very helpful.

I'm looking to move to Ohio and I was looking for an apartment and I called these people the lady wasn't very nice and not informative at all I didn't format it at all but then once I found out that they needed a certain amount of money and they didn't refund it if I wasn't accepted I simply said oh so you keep it and she hung up on me that Terrible terrible customer service shame on you for treating people that way remember to treat people the way you would want to be treated and if I hung up... on you how would you feel Lee mas

When we first moved in, there was a lot wrong. The dishwasher had about an inch of standing, discolored water (that then flooded the kitchen/dining room when they replaced it), the washer didn’t spin out, towel bar wasn’t even secured to the wall, hall light immediately went out as soon as we turned it on, the oven had so much buildup it set off smoke detectors and also set off carbon monoxide alarms, it smelled of weed, and the apartment looked like it hadn’t seen a decent clean in years.... Seriously, the advertised white cabinets were peeling, very yellowed, white residue came off on everything we put in the cabinets, some are missing screws so they don’t properly close, and some cabinets were bubbled up like there was moisture behind them. After spending the first few days deep cleaning and scrubbing cabinets with a toothbrush, I got some of the buildup off, but that should not be my responsibility since it occurred well before we moved in. We’ve been here 2.5 weeks and our apartment still reeks of weed most of the time. We’ve deep cleaned at least 3-4 times in 2.5 weeks (I’m talking washing walls, cabinets, etc.) and it still comes through. We have let management know, but the most they can do is send a memo out. We have two people, one is a 2 year old, with chronic lung/heart conditions and they don’t need to be around it. Both of them have had breathing problems since moving here, so something is off. Additionally, avoid first floor units. We had a basement at our previous house that had zero insulation between the main floor and basement yet hearing someone walk was not as loud as it is here. It sounds like a stampede above us until midnight and starts right back up at 5am. We fully expected to hear noise since we chose a first floor unit, but it’s literally so loud it shakes walls and windows. I will say the maintenance team is amazing and they’re extremely quick on most issues. Lee mas

The management here is fantastic. They set my apartment up beautifully and respond to any maintenance request quickly. Great place for the price and in a nice, quiet area.

Just don’t even move here. First month living here my AC was out for 3 weeks it was June and hot af!! My dishwasher leaks into the sink. The apartments are very outdated for what they charge. Dish washer is very old. Dryer constantly stopped mid cycle causing my clothes to mildew and you cannot bring your own appliances to replace there’s. I had to get a whole new furnace which sounds like it’s going to explode every time the air or heat kicks in. The heat flow does not come out the other two... vents well at all so we had to buy a couple of heaters. Had to replace my mail key as the one they gave me did not work. I had to get a whole new garbage disposal but still seeing the same issues. The outlets in the back room went out had to get that fixed the bathroom faucet leaked under the sink causing mold and needing of a new sink that took weeks on weeks after being brought to their knowledge of the mold they only turned the water off until they did finally return. I honestly just hate it here! Very over priced and not worth it. Oh and the parking is terrible be prepared to be petty! Lee mas