The Garratt Townhomes & Apartments

I moved into a 1,900 sq ft unit at The Garrett in May 2024, and my experience has been disappointing.

Utility bills average over $450 a month, with $55 allocated to “community charges” for common areas, a fee not clearly disclosed in the lease. Many vacant units make it feel like tenants are covering these extra costs. The buildings are poorly insulated, and the AC units are old, with some residents using window units due to inadequate cooling. Renovations seem like quick fixes rather than... addressing core issues.

Cleanliness and maintenance are significant concerns. Trash is everywhere, rodents like opossums roam, and the trash area is constantly overflowing with a foul smell. A burst plumbing pipe spread sewer water across the street, and since the office staff wasn’t around, it remained a problem the entire day.

Staff turnover is high, with three members leaving since May. The remaining staff are unhelpful. Our unit was dirty upon move-in, with stained carpets, an unsecured balcony, and water stains on the ceiling. On day three, a pipe burst, and even after it was “fixed,” new water spots appeared, raising concerns about mold. The office dismissed my concerns.

I called for a city inspection, and although they couldn’t help with mold, they found several other problems. The inspector mentioned visiting The Garrett more often than many other complexes in the area. I also found mold-covered materials discarded in the trash area.

The complex claims to be pet-friendly, but there’s dog poop everywhere, the waste stations are often full, and the dog park turns into a mud pit when it rains.

While the location is convenient and most tenants are friendly, the numerous issues far outweigh these positives. I cannot recommend The Garrett to anyone seeking a comfortable, well-maintained living environment. Lee mas

Harbor Group Mgmt bought out the Garratt recently. They have turned it into a HORRENDOUS place to live. They decided to fix the parking lots, 1) they did a horrible job, 2) we have to park on the street & if you don’t park correctly they’ll tow. 1 parking pass per apt. If you park in the lot, they’ll tow. They want money, they don’t care about us. Don’t move here.

The new management company has failed to provide adequate trash collection. There are mice and rats running around the trash compactor at all hours of the night. This is a major complex and we have only one trash compactor.
The company has now changed the parking policy stating we must now have a parking pass in order to park on property. They are now assessing erroneous fees stating they only have to provide 30 days notice.
The management company has multiple complaints about lease violations... . Lee mas

0 stars! Unfortunately, I did not get to live in the unit due to multiple issues. On move-in day, the apartment smelled of cat. It was an intolerable smell. The blinds, windows, baseboards, tubs, light switch covers were dirty. Evidence of pets in front of the fireplace. Beehives in the window on inside of the screen. Stove was filthy, should have been replaced. There was the smell of gas in the apartment, which the office told us was from stove cleaner on one occasion and paint on another.... Ultimately it was identified as a gas leak. Was hopeful things would be addressed in a timely manner. After being told by management that certain things were completed that were not after checking, hope was lost. It was an extremely stressful situation as I did not feel comfortable sleeping there due to the conditions. Decided to term the lease. They did refund our security deposit and first months rent. However, we still lost $300 from the application fee. As well as, having additional moving costs and storage fees due to the situation. Lee mas

Living at The Garratt is the best. The staff is amazing from office to service, everyone tests you like family. The location is great and convenient to so many shops. The homes and amenities are top tier!