Riverbend Apartamentos

How do I start? Well, they don’t check ac or heater before you move in. Learned this the hard way after moving in in middle of winter and sitting my 45-50 degree apartment for the next 3 weeks as they made every excuse they could to not come. Few months later, my ac doesn’t work and I have to end up calling corporate after they ignored it for over a week and got told from the maintenance guy Jeremy “I’m not fixing it today because I don’t want too”. Then 5-6 weeks later, my ac breaks again.... Jeremy shows up the following day after ignoring my calls for 12 hours and pokes around a little for about an hour ish and never comes back again. Long story short, didn’t fix it that day either and Jeremy screamer and argued with me telling me I’m a brat, my dogs can suck it up and drink some water, he does not have to fix my stuff if he doesn’t want too(what? Ur maintenance?), and ends the call with “I’ll talk to my supervisor, probably won’t call you back, and definitely won’t fix it today”. All I asked was that, after all of this, they let me leave fee free- that’s it. They decide they won’t do this because they feel their maintenance guy didn’t do anything wrong. SO THEY JUST LET THE STAFF TREAT YOU LIKE GARBAGE. Can’t leave now unless I want to spend over $950 to leave Lee mas

DO NOT RENT HERE!!!

If I could leave today I would. We had an issue with MOLD, an unsafe balcony(can’t even stand on it), hornets & wasps getting into our apartment because the windows weren’t sealed properly, and A/C issues that we called about more than once(finally fixed today no thanks to the “property manager” Kayla). That’s just to name a few of the several issues we’ve encountered since 11/2018.

Moving on to Kayla, the property manager. Anyone that has recently left a review referring... to her mistreatment of residents are NOT lying. The incident that happened to my family today was unacceptable.

My husband called her about the A/C unit and she had an attitude. He proceeds to go into the front office to discuss her attitude & the A/C issue(we have kids and the apt was 85 degrees upstairs & 79 downstairs). They exchanged words, he asked her for Corporate’s number, and she proceeds to call the police on my husband for “trespassing”. The frustration that we have is due to work orders not being addressed or completed correctly(they put a bandaid on the problem instead of actually fixing it). Fast forward to 3:30pm, I come to the office to get Corporate’s number because my husband tells me the number she gave him didn’t work. I didn’t even address her when I came into the office. She immediately gets defensive when i ask the leasing agent for the number & asked who called the police on my husband. Kayla stated “i did & I’ll call the police on you too because you’re coming in here being hateful. The number worked when I gave it to him” I told her “I’m not even speaking to you, but since you’re threatening me with calling the police I want your supervisor’s number.” She gives me the number and I leave the office. However, I go back into the office around 4:30pm because I wanted to know when our lease was up & to also sign the “notice to vacate” form before the office closes. Her attitude is totally different from before so I’m thinking we can talk like adults. After completing the paperwork, I informed her that she was wrong for threatening me with calling the police when I didn’t do anything to her(wasn’t rude, didn’t threaten her, didn’t curse her out). I asked her for an apology which she refused and tried to deflect the issue back onto my husband & I. I’ll be discussing this & any future issues with Mary Kay from now on. Kayla is unprofessional, rude, & clearly shouldn’t be a property manager if she can’t communicate effectively. Lee mas

I I moved in beginning of July so yea I like this place it's just a place to stay until we can find a house but I like it here so far friendly people so far and it's cool but we are here for only a year so at lease we have a roof over are head that's all it matter to me

I rented this apartment for short lease of 3 month. Since our new apartment is not totally settled down, I asked the office for a quote if I could not move out on time. It is about $750 a month, which is too expensive for me, and I told her that we need to discuss it. I never come back because I have already make sure I will move out on time. However, they suddenly appear on our moving day, asking for delaying fee now. I don't think that I am responsible for asking for a quote.
This makes me so... angry. They never ask me if I am still moving or not. Now they tell me that I am responsible for not letting them know that we are moving on time. No, we are not.... You NEVER asked for an answer !

All I want to say, is that, it is easy to move in. However, when you move out, please take care, this office is doing whatever they can to take more money from you. Good luck. Lee mas

Perfect location to University also close to stores. We have lived here about 5 years. The apartment is very nice and so are our niebours. We have always had a good relationship with the management and maintaince.