Palazzo Apartments

Absolutely horrible. So rude and unprofessional. Have a 7 min video or the MANAGER yelling at me and being so rude and this was over my ac being out for the fourth time. It’s beyond me how the manager is still there after all the reviews this place has.

The first signal that the new management would be a problem was when it took them over a year to hire a contractor to fix a few tiles in the pool. Since then the maintenance staff has been the only good part.
The worst point was when they tried to charge me higher rent after it was due (I had already paid in full). They even threatened to evict me if I didn't pay the extra. I had to get a lawyer and they never even tried to follow through with eviction, but they did raise my rent as soon as they... legally could. There have been a few more issues where I had to get a lawyer's input to deal with them and I will be moving out as soon as I can. Lee mas

A lot of bad changes recently and now we can't use the clubhouse or gym or anything outside of business hours. I've had to tell the manager to go read my contract because they try to force things on me that I never signed and she basically told me she wanted me to sign it or move out. Honestly I feel harassed every time I go into the office, even just to pick up a package. I think the pool has been closed for about a year and a half now, the grass is all dying slowly and there seems to be more... and more trash around. I think you can do so much better than this place for the price. Lee mas

I don't think there's anything besides the management that is driving this place down, but they are becoming more and more hostile and confrontational to the residents. Started with demanding more and more information, but now they are threatening extra charges if they catch people doing something they don't like and shortening amenity hours I guess as punishment? People might be breaking rules more, but I think that's probably because of how strict and harsh the new manager is trying to be.

This complex has great potential minus this new management. Turn over rate is absolutely ridiculous and definitely a reflection on how poorly things are ran here. We had no pool access all summer long which use to be listed as an amenity. Also there was no compensation or proper communication to as why we had no access. There are tenants who have lived here for years and were pretty much grandfathered into their contract they signed when they first moved in. The fact that this management is... trying to shove their new contracts in these loyal tenants faces says a lot about how they run things…. They should rightfully allow these tenants to abide by their contracts and focus the new contracts on the new tenants. This use to be a cute little community, now it’s an unorganized hell with no pool. Lee mas