Parc at East 51st Apartamentos

MANAGEMENT IS AWFUL, WILL TAKE EVERY PENNY THEY CAN. I felt mislead and taken advantage of any time I had an interaction with the management. I would never live here again would recommend to anyone to find a different complex.

The units and property are nice, the only issue I had with the units (and other tenants have told me the same) is that their windows don't latch. When a work order was put in, they did not fix it an claimed it was due to the windows being "new" and just needed to "settle"... . It was not a concern that anybody can break into any apartment (half are ground floor) through the window.

If you have a dog, there is a $400 "pet fee" that is stated to cover any potential damages the pet causes to the apartment. This is not on top of the cleaning fees they will stick you with when you move out (defleaing and carpet cleaning) that come out of your security deposit. The $400 does not cover anything related to damages, it simply comes out of your pocket.

They were also misleading with their buy out policy for exiting your lease early. I spoke with the assistant, Sophia, asking about the policy and she informed me the buyout was 25% the remainder of my lease plus one month. I asked repeatedly if I would owe anything after said payout and she assured me I would not. However, upon delivery of the buyout check she informed me that the number she gave me was just the buyout fee and I still owed 60 days' worth of rent. I ended my lease 2 months and 11 days early and only saved $700 due to all the added fees.

Since I moved out before the end of my lease and took my pet with me, I asked they take the pet rent off my monthly bill. They refused stating it was still part of the rent that I was responsible for, even though the pet was no longer in the apartment.

These are just a few of the examples in which I believe the management is not fulfilling their contractual responsibilities. When speaking with management it is their way or the highway. I am very disappointed in my experience at this establishment. Lee mas

DarLynn went above and beyond to help my husband & I get moved into an apartment in a very quick timeframe. She seemed to truly care about making sure everything worked out for us. She was wonderful!

The property management refuse to remove ice and snow. One of my neighbors sprained an ankle at the front gate and they still will not do anything about it. They are so worried about being liable if they take responsibility they they will let people get hurt regardless of the fact that they rely on the lease agreement that says they are not liable for injury. The dog park gate has been broken for months. They want you to pick up your dog poop but all the stations are empty of bags more often... than not. The dumpsters are always full so you have to put your trash on the side of the dumpster and they won’t pick that up so it just gets to be a nasty, stinking mess. During this snow storm, people are outside with dustpans trying to clear a way just to get out so they can go to work. The manager at the leasing office claims that there is no business contact for their boss so I could not speak to them directly to find out when JRK will bestow this “courtesy” of clearing the parking lots. When I first moved in my building had a mouse problem because despite paying for pest control monthly, you had to specifically request to get it. The dog wash has not worked since I’ve lived here. When I (or other neighbors) brought it up with the leasing office, they argued or placated before doing nothing.
The turnover rate in the leasing office is ridiculous, so many different people being hired and quitting, and now I know why. Residents complain about very reasonable things and they don’t (or claim they can’t) do anything about it.
And if you don’t believe this one review against the other 7, ask someone who lives here and doesn’t work for JRK. This place is too expensive for these problems. Lee mas

Have stayed here for a year but it seems that every time I email the staff a question, I never get a timely response nor one at all sometimes. The condition of the apartment is Great! but I am constantly having issues with the staff. Some information that I had informed one staff member on, would not be relayed to the other staff member, making me have to explain things twice, even after one would claim to let the other know. It has gotten frustrating to deal with..

The property and units are nice however, rent prices are misleading. Depending on where your unit is located, parking is limited. Gym area is small and sometimes unsupervised children are on the equipment playing. You pay for pest control through you utility bill, however, you have to request them to come and spray. There is no regular scheduled pest control or maintenance. I had to put in an order to have the air filter changed. Maintenance guy is timely, so I don't fault him for that. Pool... area is nice, but beware if you have children, drinking is allowed. This property is more "big" dog friendly then I care for. This is not a kid friendly complex as there is no play area for children other than the pool. I was a good tennant and gave proper notice, even moved out a few days earlier than planned and 60 days later, I still have not received my deposit. Lee mas