Waterside Apartamentos

In general these apartments are okay but if you have a bigger maintenance issue don't expect it to get fixed in a timely manner if at all. We have had an issue with the dryer vent since we moved 11 weeks ago. I have gone in twice a week almost every week and am always told that someone will be out that day or the next to take a look and get working on it. Most of the time no one shows up and if someone does show up they are confused as to what the issue is and then leave without doing anything.... No follow up or follow through from anyone at the complex. I have to take time out of my day to go into the office to get any sort of information and all that we are told is that they will get to it. At 11 weeks you would have thought someone in the office would have taken ownership of making sure this gets fixed but that has not happened so I am left with paying for an apartment that doesn't have the amenities that it should have. Lee mas

The gates are never closed. People don't clean up after their pets. Both my vehicles have been vandalized. They are "updating" units but it's really just new paint and/or flooring. The kitchens are tiny and not conducive to much more than microwaving as there is minimal counter space for actual cooking. The trains don't bother me but the cooked onion smell from the refinerycan be annoying. If you have kids, the bus stop is about a block away which is okay. Difficult to get in and out of the... complex during Oktoberfest and 4th of July. Lee mas

There are a lot of things about this property that is not necessarily Managements fault. There will be bugs since it is very close to the river, the train tracks are loud and sometimes trains block entry to the complex, and many of the residents do not clean up after their pets. However, the buildings are starting to show their age and management usually only does a fresh coat of paint as opposed to any actual repairs. You can tell many units have foundation issues. I once asked if I could have... a screen door installed since I noticed my unit did not have one while others did, the response I got was "We no longer install screen doors". The units have washer/dryer hook ups and your options are either to rent machines for about and additional $50/month, have your own washer/dryer you own, or use one of the two shared laundry rooms that do not have enough machines to even come close to supporting how many residents need to use them. They say this is a "Gated Community" but the gates never work and anyone can just walk in from the riverside area since there are no gates on that end. Parking spaces are spaced inconsistently, with some being too small to even park in. This is on top of the parking lots being full of holes and paved unevenly. The office staff are very inconsistent, they were friendly during the application stage but now act like residents and their needs are a huge inconvenience once you have signed your lease. They do throw various "middle school" level seasonal events to act like this is a community, but these do not make up for the other shortcomings. Lee mas

Jessica is awesome! She is so friendly. This place has been turning around for the better since she has been manager. The office and maintenance staff are far more delightful to deal with than the previous staff. They seem to be on top of any problem that arises. Keep it up!

I have had ants since I’ve moved in, all my neighbors do as well after speaking with them. My place has been sprayed inside and out 3 times now going on 4, the assistant manager told me “I recommend you get new plastic containers for your food” when I brought it to her attention for the 4th time. They don’t care at all, this is one of several issues with this place. Do NOT live here you will regret it, I’m already looking for another place to live after only being here 3 months. The worst !!