26/1/25
Verified Renter
Staff in the office seem friendly. Not a fan of the after hours answering service. They do need more staff in office though to return calls as their voicemail is currently not getting messages to the staff which can make it inconvenient. Garbage area could be looked after more. Should be checked daily to pick up garbage on the ground so it is not just laying there. Clothes, toys, or whatever people have disposed of. The grounds could be looked after more so people are not stepping in dog poo. I... feel like I'm constantly watching where I walking. They need a porter to take care of the garbage area and clean up grass areas where there is dog poo poo. Also the dog waste stations seem to overflow more these days. Maintenance needs to stay on top of that.
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Administrador de la propiedad en Avana Birch Pointe respondió a esta revisión
Thank you for your feedback and we will look into the concerns you've raised regarding the after-hours service, garbage area, and grounds maintenance. Please feel free to contact us directly so we can work on resolving these issues for you. Your... input is valuable to us, and we’re committed to improving your experience. - Your Avana Birch Pointe Team