24/1/23
Meh
I've changed my 5 star review to a 2 star because of the childish non-communication of the office staff upon moving out. I was told the carpet in the apartment needed replaced, even though my family and I worked hours to clean everything and steam cleaned the carpet multiple times. The carpet was not replaced before I moved in. I offered to send pictures of what it looked like when I moved in (and the other long list of issues with the apartment noted on the lease) but the office didn't respond... to any of my e-mails. They kept my $425 deposit and sent a letter saying I needed to pay an additional $120. I wrote back with the reasons why I am disputing their claim but instead of responding they turned it over to a collection agency, hurting my credit in the process. So ridiculous. There were also times that I put in a maintenance request and got ignored until I asked multiple times. Pretty immature way to run a management business that is based on customer service. I enjoyed living at the apartment for the most part which is why I originally left a 5 star review, but this petty move by the office left a sour taste in my mouth.
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