The Commons @ Pilot Butte Apartment Homes

Maintenance did a great job creating a facade of cleanliness and orderliness of the apartment grounds by using a leaf blower to stir dust and dirt around in the stairwells, yet if you had a maintenance request in the unit, best of luck to you. During winter we had a leak in the window of the second bedroom due to all the rain and snowfall of the season and it leaked onto our furniture and personal items. Thankfully, we put in a maintenance request to get it fixed before more damage could be... done. I am happy to report our maintenance request was eventually honored....in the middle of March...by one elderly crew member walking into the room and saying they would call someone to get it caulked from the outside....oh and that didn't get done for another month. Stellar job maintenance crew.

In terms of management, yikes! Move out procedure was difficult as we had to call multiple times to get updates on what needed to be done for moving out. It seemed there was a clear level of disinterest in us as tenants once we were no longer providing more cashflow for the apartment owner. We spent a full day after we moved out sweeping, scrubbing, mopping the floors, cleaning the windows (we weren't gonna get dinged for window grime), vacuuming the floors, cleaning the bathrooms, you get the idea. It was real awesome getting 1/4 of our deposit back for "cleaning fees, painting fees, and carpet repair". I guess no matter what we will get charged for window grime. Don't forget I said the apartment was disgusting and grimy when we first moved in. We tried the whole "leave it better than you found it" approach but either we are blind or they are greedy.

I will say we did have one cat that scratched some of the carpet in the second bedroom entry way, but $400 to repair an entry way? Maybe I should get into the carpet repair business if it's that lucrative, or maybe management is being dishonest and up-charging repairs. We were charged at a previous residence for the same thing, but to the tune of $150, which was understandable and we took responsibility without complaint. Management will bite you any chance they get to keep as much of your deposit as possible. So even though they say small nail-holes are allowed, it turns out you're going to get charged for cleaning and painting. What an absolute joke. Lee mas

I'm leaving this review to let others know that these apartments are cheaply constructed. The walls are thin and creaky. I can hear whatever my neighbors are doing, above me, below me, and next door. The plumbing is loud. Etc.

If you have a high tolerance for such things, there are other positives that may justify renting here. However, if you value privacy and quiet, this is not desirable.

Hope this helps someone.

I have spent my entire adult life in apartments (the last 15 years for what it's worth), and never have I stayed in an apartment as well cared for as The Commons. My husband and I lived on the property for the last 3.5 years before moving into a house and loved all of the following:

- dog friendly
- location by walking paths, parks, Pilot Butte
- an AMAZING property management team (Leanna and Jessica are the BEST!) - Seriously, they drop mini-holiday goodie bags at each occupant's door for... holidays!
- an INCREDIBLE maintenance and grounds team - everything gets fixed immediately (they are genuinely kind, and shout out to Tim for being so great with our pups)
- spacious and clean apartments
- no smoking
- parking included for two cars! Lee mas

The apartment manager and assistant manager are professional, accommodating, organized, friendly and honest. Several of the apartments have been renovated with nice upgrades. The Assistant Manager and Manager have extremely quick responses to all my questions and concerns. There's a great space for gatherings and a workout room. Great location next to Pilot Butte and very safe. Maintenance crew is also very professional and quick. I highly recommend these apartments.

Nice grounds, nice neighbors, poor management..though maintenance guys were awesome. I put down 3100 deposit. Have pics of moving in and out. Followed all their mold prevention guidelines...still got bad mold! I have pics of that too. Got only 1900 back. Charged for painting...I never hung one picture they just wanted to paint over their mold to hide from next Tennant. Got charged for replacing "smelly carpet" though my carpet guy and witness said spotless except mold...also had to throw away... expensive box spring due to mold damage. Very disappointed and neighbors had the same issue. Lee mas