Commons at Verandas in Tanasbourne Apartments

We’ve lived here for over a year, and it’s been disappointing. There have been at least 10 emergency water shutoffs (four in the first two months), often lasting all day. The gym is poorly maintained—equipment is frequently broken, and the water fountain hasn’t worked since it was installed over a year ago. Management makes excuses but doesn’t follow through.

Our apartment has had numerous issues: a leaking garbage disposal, a dryer that still doesn’t work after multiple maintenance visits, a... washer that flooded the floor, a water heater that burned out, and poor wall/cabinet paint job that comes off with light cleaning. Most recently, our ceiling started leaking, causing bubbling and mold growth. Still needs fixing.

Safety has been a big concern here, and management’s communication around very serious incidents has been poor (if communicated at all). They’ve promised updates but haven’t followed through, leaving residents frustrated and in the dark.

The only positive is the maintenance staff, who are prompt and hardworking despite being overworked/under staffed. Unfortunately, the overall management and property issues make this a place I cannot recommend. Lee mas

Problems started when I signed the paperwork and got keys. The place definitely didn't get cleaned after the last tenant, the screen door was put on backwards and was stuck in place, the guest bathroom toilet was running(More on that later), among other little odd damages and things that should not have been around.
At the time of writing this review, I have been waiting for my toilet to be repaired since my move in date, which has been over two weeks, and have been without a second toilet for... four days and counting. Originally, the toilet was just running, like there was a seal that was worn down, nothing major, which I brought up at collection of keys. I told them that I wasn't moving in for about a week, so they had a week to make all the necessary repairs while the apartment was still completely open. After that, with me working graveyards, they would need to reach out and set up a date and time for anything. They "took care" of most of the repairs in that week, leaving the damaged things in place, but correcting what little issues they were having to make them inoperable, with the exception of the toilet. I moved in, sent multiple emails about the toilet issue with no response, until randomly, one Friday, while I was sleeping for work, maintenance came banging on the door waking me up. The maintenance worker was apologetic about waking me up, which was nice, but he ended up breaking a different part of the toilet which they did not have a replacement part for. He brought up a replacement toilet to install to solve the issue, a little overkill but hey all new toilet, and it ended up not fitting due to the new toilet being too tall for the current set up with the counter being too short. He said that he would need to check and see if they could either cut the counter back, or switch the toilet with the one in the master bathroom, which was the same as the old broken one. We agreed that he would come back Monday morning at 8AM with the answer on the counter, or we would just swap the toilets. Noon on Monday comes by, and no guy. I go down to the office and no one knew what was going on. They tell me they are terribly sorry, and that they will get right on it. The next day I call them up and get the run around like they don't want to do anything about it.
Communication is scarce at best and the staff don't seem to care about you once you sign the lease. I'd break my lease if I could afford it, can't wait to see what my remaining 11 months will be like. Lee mas

It's 4:30pm and it's pouring rain out. I've just got home to work and my shoes which are on a shoe rack near the door are absolutely drenched in dirty water from power washing. Poor me thinking that my shoes would be safe in my own home, right? My door does not have a proper seal underneath even after work was done on the doors of my building by management. It was definitely not ready for when this man decides to absolutely spray my door with pressurized water.

When asked to be mindful about... the power washing, the only response I was given was "Better get a towel, there's nothing I can do". There was no warning whatsoever about this task being done. It's crazy because if you decide to renew your lease, they'll even bump it up to the legal limit regardless.

I could say more, but I'm just going to say that I've also tried to add someone to the lease at one point. That personal information was mishandled by a temp they had hired and that process was halted when they left. This information included a SSN, previous addresses, and employers. We were told that it had been lost.

If you do decide to move in anyway, have some extra funds for when maintenance workers tap into your electric bill so they can finish their endless task of renovating this place to people they can absolutely neglect. Your water will also be shut down about 8-10 times throughout the year for, again, maintenance reasons.

I am not a man of God but I will say, this management needs some sort of divine power for the disconnect this rental company has with its tenants.

Great location though. Lee mas

1 step above a FEMA camp. Lazy rude management!!! Increase in rent by maximum amount by law yearly. Paper thin walls. Crammed parking. 1 trash bin for 500+ units and items constantly dumped and spilling over. Misleading marketing of the grounds. I could go on!

I have been in Hillsboro from last 5 years. Verandas is decent place to stay so giving 2 as I like location.

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Please Beware of Very high move-out prices they charge,I stayed in Verandas for exact year and retuned it very neat.
I got charged with amount of 900+ dollars which includes carpet replacement 500+ dollars, 300+ cleaning. Not sure why they need to replace carpet for one year and why tenants are getting charged with huge amounts for cleaning a neat apartment.
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I tried... calling them and dropped an email. I am not getting any response .

Not at all happy with management and their response .

Lee mas