Autumn Park Apartments

I had an incredibly frustrating experience with Autumn Park Apartments and its management. I rented an apartment in 2016 - 2023, and the handling of my security deposit has been a nightmare.

After moving out, they sent my security deposit check in April 2024, but I was not home when it was delivered, and USPS returned it to the sender. Despite multiple follow-ups with the management team, they failed to take any responsibility or action. The check was lost, and I was repeatedly told I’d need to... wait for it to be returned before they would issue a new one. I even agreed to have a new check issued with a $35 fee deducted, yet months have passed, and I still haven't received it.

For nearly **6 months**, I’ve called weekly and visited their office, only to receive excuses and unhelpful responses, saying “we are at the MERCY OF FIELDSTONE( the owner/landlord based in Nj) We can’t do anything about it. “The level of communication and service is unacceptable. This ongoing situation has caused immense stress, and I would not recommend renting here unless you're prepared for serious issues with getting your security deposit back.

Their unprofessional handling of my security deposit and lack of concern for tenants has been deeply frustrating. **Avoid this place if you value good customer service and proper handling of your money.**
Lee mas

Lived here for several years now. Not as updated as some of the newer properties in the area, but it feels like home. Staff is very nice, and any maintenance issues have been taken of quickly.

Although the Headline explains, I will start on a positive note.

The Apartment built and design is nice and the locality is nice too . We enjoyed living here for two years. falls in the Parkland school district and good schools are at walkable distance.  
but...
beware of the staff, when you move in they will make you believe that everything is well maintained, nice and clean but when you move out little things will become a big problem because they have security deposits which they never want... to refund and charge as many penalties as possible. always take pictures when you move in.

Worst Maintenance .... They believe more on patch work instead of permanent fixes. their policy is, even if you stay for 20-30 years they will not replace the carpet no matter how bad shape it is in. They have charged a penalty for a throw-away carpet to me and the previous tenant.

They didn't even bother about the leaking roof when we complained.

For the apartment key and FOB they charged me $350 which I dropped in their key box but they say they didn't find them. so always handover keys in-person and take a selfie. Lee mas

My fiancé and I have lived here for almost 6 years and we love it! The apartment layout with the high ceilings is very roomy and comfortable. The Clubhouse, Fitness Center, Swimming Pool and Grounds are very well kept and enjoyable. They maintenance team is very knowledgeable, courteous and professional. If you are looking for a nice place to live, check out Autumn Park Apartments!

Properly functioning and effective air conditioning is not something management believes is part of, what they call, "luxury" apartments. For the past three years I have been unable to cool down my apartment in the summer. I have been unsuccessfully requesting they do something about it, to get my apartment to be able to reach the target temperature I have it set to (which is just 75, nothing crazy). Instead, the AC ends up running all day (instead of on and off throughout the day as it reaches... its target and then warms up), and it just gets warmer and warmer throughout the day, only cooling down late into the night.

Last summer, temperatures in my apartment reached 80-90 degrees. It took half a dozen calls, over two months, until the summer was over, just to find out again this year that my apartment still cannot cool down.

Now, maintenance is "completing" my requests without doing any work, management will not return my calls, and I'm being strung along again, as the summer rolls on. This is how many maintenance calls have gone over my decade plus here. This is how they treat their long term tenants. All at a place they characterize as "luxury" apartments. Lee mas