Ventana Hills Apartamentos

Sorry we JUST moved in and there’s mice squeaking in the walls EVERY DAY. ALL DAY. The people at the office are completely useless and just ignore every request you give them. Other than there being extremely annoying mice in the walls, the trash compactor is always broke and trash just piles up on the ground like it’s a dump site. Oh and the gates been broken for about 6 years. Don’t let them lie to you about it getting “fixed”. They suck you in and then just let you lay in the garbage that is... this complex. I’m looking into every option to reach out to the highest ups I can. Lee mas

Overall the complex, staff and Maintenace is great! I have been here for years and can speak about everything. The complex is great, great place to walk, nice pool, places for the dogs to play.. Staff has been in and out, but I have never had a problem and really like the current staff. Maintenace has been fantastic for me, do great work in a timely manor.

I did see a review that the upstairs of the Townhomes are warmer and that is correct but honestly not a big deal and i like to sleep cold.... All bedrooms have ceiling fans in them and do a great job. Lee mas

I am currently in a townhome and the second floor is so HOT. I've complained multiple times and finally they said they'd put in for a window unit. So then my next question was..who's paying the additional money for the electric bill! I've had other maintenance problems as well that have been ignored. One positive, I like the community but that's not enough to have me stay. I am breaking my lease because I am so unhappy. It is in the lease contract that if you break the lease you will have to pay... . However, why should I have to pay for breaking it when they cannot fix ANY of the problems I've brought to their attention & I'm miserable. One example: the upstairs bathroom had flooded down to the first floor. My kitchen and laundry room ceiling needed to be fixed and painted. When I moved in, I was told it would be a week for everything to be fixed. Well, it took 5 weeks, it could have been longer but I continued to ask about it. Then only one coat of paint was done on the ceiling the water marks can still be seen. I asked in July to have another coat put on. Well, it's April and still not done and they closed the maintenance request in February as completed!! Turnover of the office staff is another issue. Don't move here!! Lee mas

I am currently in a townhome and the second floor is so HOT. I've complained multiple times and finally they said they'd put in for a window unit. So then my next question was..who's paying the additional money for the electric bill! I've had other maintenance problems as well that have been ignored. One positive, I like the community but that's not enough to have me stay.

Pros:
Location and convenience to everything in Robinson.
Great place to walk around and have pets.
Feels like home, not just rent boxes.
Pricing is competitive (for the area).

Cons (sadly, so many):
Grossly incompetent lease office (high turnover, hostility between lease staff and overworked and understaffed maintenance crew).
Once you sign on, you are rent and nothing more. Poor attitude in the lease office.
Corporate does not respond if you need them.
Security has been a problem. Years... to fix the exit/entrance gate.
Overgrown trees blocking light fixtures (those that work) making it very dark on the property at night.
Raccoon and rodent problem. You can hear mice in the apartment walls.
Sub-par apartment fixtures (carpet, appliances). You will put in many service tickets. You will sadly have to follow up on them often to get things done.

I have lived at this property a total of 9 years. Pricing and location were what kept me there. It really could be a better place, but the staff just treats residents with a disregard and will up the rent each year for aging units that require updating and better upkeep. As slanted as this review is, unfortunately it is the reality of this property. I have worked in sales and property management companies before and seen how things (not perfect) could be and should be here.
Lee mas