Colonial Crest Apartments

No I am not a tenant here nor have I ever been, however I am a single woman and after reading these reviews I ripped up the paper that I had started number one choice!! I can’t thank you enough for leaving these reviews. I will definitely skip over this one, everyone is complaining about the same issues so obviously it’s very true!! I will not waste my heart on money on ignorant and rude staff which they control your temperature in your apartment which seems
And sounds like it’s always very... hot! Bug problems dirtiness and I can go on and on after reading all the reviews! Once again thank you so much for these reviews I think only the positive ones were put in by the staff that’s just a hunch but a good one! Lee mas

The people who work in the office are very rude and demean tenants for asking questions about why maintenance work is not yet complete. The maintenance workers themselves are very nice, but incompetent. Examples of failed maintenance include:

1. My closet door hinge broke, and as a result was hanging off of the wall. The day the maintenance worker came out to fix it, I received a phone call from the office staff asking if I replaced the lock on the door because the maintenance worker could not... get in (all he had to do was push, the door was swollen from heat). When he finally got inside, he closed the pantry door, ignored the door hanging off the wall, and marked the ticket as fixed.
2. I requested my sink drain be fixed because there was a clog. They "unclogged" the bathtub drain.
3. They put air into the heater lines, but told anyone maintenance was being done on the heater and never bled the lines, so I was without heat. Since they are particularly nasty at the office, I was too afraid to submit an emergency request.
4. My thermostat broke. It took them over a week to figure out why the AC wouldn't turn on (even though I repeatedly mentioned the thermostat, I have experience in that department). When it was finally replaced, it was wired wrong and wouldn't turn the AC off.
5. My thermostat broke again, this time wouldn't turn the heat off. When it was replaced, it was wired wrong and wouldn't turn the heat on.
6. My thermostat broke yet again, and was again wired wrong and needed to be fixed twice.

The location is great, the neighbors are (mostly) friendly, so that's why I gave it 2 starts. However, the office staff are degrading to tenants and you will need to submit multiple maintenance requests to have your apartment fixed. Lee mas

I would like to bring public awareness to the severity of issues I experienced with this apartment complex. I lived at this apartment for 11 months prior to relocating back to Charlotte. While living in this complex, I endured countless issues with maintenance and the office, resulting in adverse health issues, and distress. The office does not respond to requests timely, verbally berates their tenants for requesting reasonable accomodations for health concerns, and creates rules that were not... part of the lease. I would have gladly just put this behind me but am not being denied my security deposit for "carpet stains." I utilized area rugs on all surfaces and did not have any stains left by me and should be entitled to those funds. Yet another violation of tenant rights by a landlord who thinks they are above common courtesy and rules. Secondly, and more seriously are the conditions. The apartment complex has never replaced their ac or heaters resulting in serious temperature issues. I contacted the apartment complex 6 times, and endured temperatures over 90 degrees for days, resulting in treatment for a severe heat rash. Only after my grandfather contacted the complex due to knowing the owners did they do anything. This place is not safe or friendly. It's overpriced for what you are getting, and they take advantage of young single ladies. I would like public awareness, and if possible, refund of my security deposit as I kept my place clean and tidy and deserve those funds. If anything, they are lucky I do not sue for the conditions I was expected to endure. I will post this experience on every website and public forum to prevent anyone for renting there without advance knowledge of the treatment they should expect. Lee mas

I have been renting with them for over a year started in a 2 bedroom apartment now in a townhouse..
The staff have always been friendly, respectful and great to work with.
Even when repair issues come up, they are quick to respond, quick to fix and make sure I'm happy with the repair..... I truly Thank them all for that, it means a lot..
I have and will continue to recommend this place..
If I could give 10 stars I would..
Angie Teleky.......

This complex is the absolute worst place I have ever lived, They told me I couldn't see the apartment I was going to rent because it was being renovated. When I signed the lease and got the keys to my "renovated" apartment only to find it wasn't renovated at all. It wasn't even painted. Water damage in the storage area with the hvac unit. Paint on the light fixture from when they did my accent wall (the only thing they painted before I moved in) The maintenance crew told me that the splatters... were from the previous painter that used a sprayer to do the walls. the day I moved out the maintenance crew was loading a paint sprayer in the truck from the apartment above that looks like that may have actually painted. I had holes and large cracks in the walls. When maint. came in to fix the cracks they managed to make it worse. They speckled the entire part of the wall instead of the area the crack was in then sanded it all the way down to where you could see the damage to the wall. They didn't even attempt to clean up the dust. I was paying for an updated kitchen and instead got a mismatched kitchen. Their crew was even going to spray paint my discolored fridge! They then put notices on your door that your dog is barking (it was the dog 3 doors down) or that shes running around the property (she has a spinal disease) needless to say she doesn't do much running. Not to mention my dog is very well trained and would not wonder away. unlike my neighbors who were very inconsiderate with their dog that was NEVER on a leash or with their kid running back and forth at all times of the day and night. The only thing this place did do was offer to replace my fridge with a black one to match my dishwasher. Lee mas