The Reserve at Millcreek Apartamentos

I've resided at the Reserve for only a few months and have had an overwhelmingly negative experience.

The Good:

The apartment is spacious, with plenty of natural light and a nice balcony. Proximity to Peach Street makes commuting and errands convenient. Rent is reasonable and easy to pay online. However, you're required to pay $65 a month for their internet plan, which includes some Spectrum streaming services. The internet started off stable but has become unreliable over time.

The... Bad:

Safety has been a major concern here. I've frequently witnessed disturbing incidents, such as screaming and physical altercations, occurring at all hours both in neighboring units and the parking lot. This has significantly impacted my ability to sleep. There have also been multiple reports of package thefts, as the mailboxes are easily accessible from the outside. Additionally, I’ve had uncomfortable encounters with strangers inquiring to find out about owners of cars in the parking lot. Worst of all, someone climbed onto my balcony in the middle of the night after locking themselves out. The thin doors in each unit allow for constant noise from neighbors, which further compromises any privacy and comfort you may wish for.

The complex is lacking in cleanliness and maintenance. Trash, including dog waste left in bags, is often found outside building entrances and in the parking lot. The buildings frequently smell of cigarette smoke, and there’s a persistent roach infestation that hasn’t been properly addressed. Since moving in, I’ve encountered roaches throughout my unit and in the hallways, suggesting a recurring issue that hasn’t been adequately addressed.

While initially excited about the apartment, the safety and maintenance concerns make it a negative experience. Potential renters should be aware of these issues and weigh them before making a decision Lee mas

Went to do a tour already knowing through the fire service that the place has issues. Had to do a self guided tour. First apartment building smelled like weed and had no directions to the rooms. 2nd one, the keys they gave use went to the third floor, when the apartment was in the basement so we couldn’t even find or see the apartment. There was also exposed wires right in the entrance. We left immediately after this.

Average apartment community. Current management has made several upgrades over the past several years. There are still things that can be improved.

When some projects are started, it does take several weeks and/or months for them to get completed. A perfect example is new patio decks for everyone. I was told back in 2018 I would have a new patio deck by the end of the year. I’m still waiting.

Landscaping is maintained on a daily basis. Snow plowing and snow removal during the winter can be... better. If you submit a maintenance order, some requests take a long time to get taken care of.

The apartment complex is close to a major retail district and interstate highways. It is relatively a quiet community with some annoyances here and there.

Management could be more transparent with their tenants. Common areas in my building specifically could be improved for the better. But it is an improvement to what was here when I first moved in. Lee mas

DO NOT RENT HERE EVER!!! I have lived in 2 separate units in 18 months and have had nothing but problems. From 2 hot water tanks exploding and collasping ceilings to paying $400 in electric for 4 months before they would even fix the problem. Multiple leaks from sliding glass door to rotted floors draining water from the unit above me. They only slap a bandaid and never fix the issue. Management does not care and will do the cheapest, easiest way to repair any problem. I beg you to never rent... here so no one has to go through the hell I have had to. Lee mas

Love my apartment! This location is super close to many fun and essential stores. Great walking distance to almost anything! The staff is very nice and helps as quick as possible. Maintenance is quick and efficient as well! The whole team works well and wants to make it a growing and safe community