11/8/23
Poorly Managed, Bug Infested, Deteriorating amenities
Please take heed of the negative reviews regarding this property, as they accurately reflect the reality of the situation. Regrettably, my experience with this management company has been overwhelmingly negative, ranking as the worst I've encountered thus far. As a newcomer to Pennsylvania, my excitement about my first apartment was shattered upon witnessing the subpar manner in which they manage various issues.
The prevalence of roaches is a genuine concern, stemming from an unfortunate issue... with the building's plumbing. These pests appear to emerge from the pipes, making them a persistent challenge to eradicate. The array of pests, spanning from spiders to wasps, can be attributed to the lackluster insulation work performed during the pre-move-in maintenance phase. This inadequate insulation inadvertently facilitates the intrusion of various insects and creatures.
Moreover, the state of the pool is in dire disrepair, rendering it unusable for both residents and their guests (if they allowed guests use it). The amenity fee, unfortunately, falls short of covering the amenities as promised, necessitating additional payments for actual access. It's disheartening to note that my inquiries about potential bug problems were met with dishonesty during the application process.
In light of these circumstances, I implore you to consider the validity of these complaints when contemplating this property. My intention is not to dissuade you, but rather to provide an honest account to aid you in making an informed decision about your future living situation.
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Administrador de la propiedad en Hatfield Village respondió a esta revisión
Thanks for taking the time to detail all of your concerns. As the Regional Manager of Hatfield Village, I'd like to discuss these in further detail with you, as most of these issues should have been addressed and I want to ensure attempts have been... made. Please call me at 215-887-8400 at your convenience. Thank you. ~ Tabitha Tilghman