Eagle Rock Apartments at Malvern

The rental office here is terrible. They never pick up the phone and are very rude. When I moved into my place it was much dirtier than in the pictures. It seems like nobody made any attempt to clean it after the last tenant left. In addition to that, my dryer did not work. Really just a horrible place all around. One of the worst rental experiences I've had.

If I could give no stars I would- I recently had the unfortunate experience of living at Eagle Rock at Malvern, and I must say, it has gone downhill since the management changed hands. When I first moved in, the property was managed by a company that cared about the property and residents. The grounds were pretty well-maintained, maintenance requests were handled promptly, and the staff were always friendly and helpful.

However, since the new company took over, it's been a complete nightmare.... The staff, who were once welcoming and professional, now seem uninterested and unresponsive to residents' concerns.

Communication has also become a major issue. Important notices are either not sent out or sent at the last minute, leaving residents scrambling to comply with new policies or deal with unexpected changes. The new management's lack of organization and care for the community is evident in every aspect of the property.

To add insult to injury, rent has increased significantly at renewal for residents who have lived here for years. While incoming residents are at an all time low because the company cannot rent out the vacant apartments because of the revolving door of employees. The quality of living has plummeted here significantly, with the new company we were promised an abundance of new amenities and perks- we have yet to see anything significant besides a sloppy coat of paint, cheap carpet in the halls, cut down a couple dead trees and did away with some parking for residents without providing more- clearly there isn't enough parking spots for residents. It's disheartening to see a place that was once a community become so neglected. I would not recommend Eagle Rock at Malvern to anyone until the management situation improves. Save yourself the frustration and look elsewhere for a place to call home. Lee mas

We don't get any response from management if we send any email regarding any priority things. Earlier, we didn't have any appointments to talk about rental policies, but now we need to make an appointment, and if we try to get an appointment , staff is not giving appointments to talk about any issue. Along with these, we are facing so many other issues, We lost parcels that were in the community office, and they said they are not at all responsible for them.

Nice clean gym. Pool is nice and rarely crowded. Good amount of open space. Tennis courts are nice.

I recently moved into Frazer Crossing which I knew was the old William Henry Apartments. My experience with the staff and maintenance has been nothing but great! I had a small leak under the master bathroom sink and the response was almost immediate., They were very professional, polite and courteous. The leak was fixed and everything was cleaned up and left as clean as they found. it. A couple of weeks later, the air conditioner in my living room had stopped working - I called the office... and again everyone was great - the response time was appropriate (they had to order the air conditioner), I was given no hassles about replacing it and the work was completed in the same manner as the sink repair. Management/maintenance have been friendly, respectful, courteous, and professional with each contact. Lee mas