26/12/18
BEYOND terrible
I lived at the Packard for a year and that was entirely too long. The first few months of living there- the fire alarm would go off in the middle of the night MULTIPLE times at least twice a week. Then when I attempted to ask the manager of the building about the issue, all they responded with was an extreme attitude. The gym is great but there is no where to store your bikes. Multiple packages of mine went missing. And then when I went to move out, the charges of cleaning the apartment were... unnecessarily punitive. Obviously cleaning the white carpets was necessary but there was a charge for cleaning all other areas of the apartment as well. Overall, terrible terrible experience with rude managers and extreme disruption.
Reseña de Apartments.com
1 persona encontrada esto útil
Administrador de la propiedad en Packard Building respondió a esta revisión
Dear Alexandra:
Thank you for taking the time to review our property. We are sorry that your time with us did not meet your expectations. We hope that we can address a few of your concerns below.
We understand that you called the property... yesterday looking for a package that was delivered on December 14th. We have thoroughly checked our package room and were unable to locate the parcel. Further, this delivery was not logged in at the property's front desk. It is not unusual for there to be delivery mix-ups during the holidays. In fact, we received about 15 packages over the course of the last several weeks that actually belonged to a neighboring property. We recommend that you contact the sender and/or carrier to determine the name of the person who signed for the package. This may help you track it better.
As for bicycle storage, we have two bike racks which are located in the property's garage. We would have been more than happy to arrange storage for you had you brought this matter to our attention.
Finally, all apartments are expected to be returned in the condition they are delivered at the time of move-in. Your manager performed a move-out inspection of your apartment and took documenting photos for your file after determining that it had not been cleaned properly. Charges to return the apartment to move-in condition were assessed to your account to have the apartment cleaned. We can assure you that this is standard practice in the industry.
Alexandra, please know that we will continue to be on the look-out for your package and will contact you if it is located at the property. We wish you the very best of luck in the New Year!
