The Drake

Reasons you should NOT live at the Drake:

- Expect no hot water in the showers for prolonged periods of time with no remediation.
- Your utility bill will go up by $200 in the winter and stay that way for 5 months.
- Your apartment will not be adequately heated though you paid $200.
- Mice and roaches everywhere.
- Water shutoffs.
- Slow moving maintenance teams and work to be completed over and over because it wasn’t done right the first time.
- Dirty laundry rooms and malfunctioning machines... .
- Broken elevators.
- Unresponsive and rude management. Expect no one to solve issues in a timely manner.

Most egregiously, in the days before my lease officially ended, they cleaned out my apartment of items that were still in there, and are still not able to find some of them.

The responses to these reviews are pure fluff. Don’t expect anything to be done.

This has probably been the worst rental experience of my life. If I can advise anyone to stay away - I hope this reaches you. Lee mas

In general, the units themselves are good. However the manager is so incompetent! They don't answer your emails, they won't answer your calls. Are the telephones working??

When you go to the office, they are not helpful.

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I wanted to move to another unit within the Drake and the management office took more that a month to give me the lease to sign. I constantly followed up, but still took a month.

When everything was done, the new lease was signed, on the move-in date I went to get the... keys for my new apartment and realized that the new apartment is not ready and it took them two days to prepare the apartment.

After the move, I paid the security deposit for the new unit and they said they will mail a check to return my security deposit of the previous unit (thousands of dollars). As of today (almost 60 days after I returned the keys and I provided will all required information), I am still waiting to get my check. This is clearly violating PA landlord-tenant law.

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Maintenance issues get weeks to get resolved. I need to constantly follow-up on everything. The chute is clogged and it took them weeks to fix it. Some ACs in the hallway (and gym) do not work. I have to ask multiple times to for maintenance to fix small issues in the unit. Lee mas

The Drake has a very bad mouse/rat infestation problem. Management does nothing about it. it is terrible. They do not respond to emails, the trash chute , elevators never work.
I have had a mice problem for MONTHS and nothing is being done about it.

Ive been living at the Drake for about 4yr.

Just explore your options.

The leasing team at The Drake was incredibly helpful when my wife and I were looking at apartments in Center City. Jasmine, the manager, was compassionate and supportive when unexpected challenges arose from our end; Colleen graciously showed us multiple different units and patiently answered our many questions; and Tyler was friendly and accommodating every time we spoke with him by phone. We were treated with the utmost respect and care by the team at The Drake, and highly recommend them and... the building to any prospective renters. Lee mas

I had a great tour and really loved the building and unit and amenities.