10/1/24
Management is terrible and they won't give your deposit back.
In general, the units themselves are good. However the manager is so incompetent! They don't answer your emails, they won't answer your calls. Are the telephones working??
When you go to the office, they are not helpful.
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I wanted to move to another unit within the Drake and the management office took more that a month to give me the lease to sign. I constantly followed up, but still took a month.
When everything was done, the new lease was signed, on the move-in date I went to get the... keys for my new apartment and realized that the new apartment is not ready and it took them two days to prepare the apartment.
After the move, I paid the security deposit for the new unit and they said they will mail a check to return my security deposit of the previous unit (thousands of dollars). As of today (almost 60 days after I returned the keys and I provided will all required information), I am still waiting to get my check. This is clearly violating PA landlord-tenant law.
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Maintenance issues get weeks to get resolved. I need to constantly follow-up on everything. The chute is clogged and it took them weeks to fix it. Some ACs in the hallway (and gym) do not work. I have to ask multiple times to for maintenance to fix small issues in the unit.
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