The Preserve at Heinz Apartamentos

You will be without ac and heat during the worst times of the year. Save yourself the struggle and dont live here

Since the new management took over in April 2024, the HVAC system has remained broken, leaving residents without air conditioning during the hottest months of the year.

In April, we were told that major updates to the system were underway. Despite these assurances, the HVAC broke again in May, and we waited weeks for replacement parts.

In July, the system failed once more. We were again told that parts were on order and that underlying issues were being addressed.

In early August, during one... of the hottest months of the year, the AC stopped working yet again. This time, management claimed they were ordering a backlog of parts to prevent future delays.

Just 2-3 weeks later, the AC failed again during the peak of summer.

The only solution offered throughout all of this was small portable units that couldn’t cool entire apartments.

Despite repeated assurances that the next round of fixes would resolve the issues and everything would be be back to normal, the HVAC issues have persisted all summer.
Unfortunately, I cannot recommend living here. Lee mas

Constant HVAC issues leaving tenants with no heat in the winter and no AC in the summer for weeks at a time. The building is supposed to be “secure” but the loading dock door is constantly left wide open for anyone to gain access to the building. This is extremely concerning considering there’s a large amount of homeless people in the surrounding area. There’s no place for visitors to park, just very minimal street parking— there’s often none available. Amenities are not maintained, there have... been broken tables and overgrown weeds in the outdoor area for years. Packages are left in the hallways for anyone to steal, even though they’re supposed to be placed in a locked delivery room. Management is impossible to get in contact with, and if you ever do get a response they are extremely rude. The units within the apartment are beautiful, and it’s just such a shame that it is managed so poorly because Heinz 950 could be an amazing place to live. However, it is not worth the headache and expensive price tag. I highly recommend looking at other apartment complexes in the area. Lee mas

We've continually had AC problems and have even switched apartments in the complex hoping that we would have a better experience in a different section of the building. No luck. We've now currently been without AC for most of 2024 since January 1st.

I've lived in the complex for almost 5 years and it is just one thing after the next. The first year was great and I truly loved it. Then came plumbing issues and the toilets and sinks were continually plugged up. Management at the time said the... cause was "the creative pipework" that was installed. "Creative" meaning the building is historic and there were certain rules they had to abide by, which meant traditional routes for pipework were impossible. We suffered for more than six months until our neighbor moved so they could tear out a portion of their wall to fix the plumbing.

Then came AC issues. Basically, we've been with and without AC for more than 3 years. Every time they say it's fixed something else comes up and the AC is down. We switched apartments and things were once again great and we fell in love with the apartment and area. Then more AC issues and it's been nonstop since last year. This has been incredibly frustrating.

As for parking, very minimal street parking. One spot in the garage used to be free, but they've since stopped including that and each spot is now a hundred bucks a month. Want friends or family over? Good luck finding parking outside the garage.

The good: the area. The apartment complex is close enough to walk to downtown, PNC Park, Acrisure Stadium. But it's not worth it because living here with the constant issues is horrible.

On top of all that, all the walls are so thin. You constantly hear your neighbors and they hear you. Lee mas

Our apartment has been with out AC going on two weeks. The Office Manager has not returned my voice mails and or my emails. The past three days in Pittsburgh the weather has been hot and humid and the apartment has been unbearable. This HVAC issue has been ongoing and they won’t make a permanent fix. Something needs to be done. I’m so disappointed in Heinz at 950 North Shore Apartments I have been a loyal tenant for almost 5 years. This is how this new office manager is treating loyal tenants.