Jefferson at Westtown Apartamentos

At first glance - looks like a great place. Red Flag #1 - We scheduled a tour online and received multiple confirmations and reminders about it. On the day of the tour they completely ghosted us. Red flag #2- they charge a $500 non-refundable fee just to apply and whether or not you decide to live there, your application gets accepted, rejected, etc., you do not get it back. Red Flag #3- Despite being ghosted and the fee, we put an application in anyway. We did not hear anything from them for... four days. I called and they told us we needed to submit materials we had already submitted in the application. We attempted to attach this information in a response email and kept getting an automated response saying delivery failed. Red Flag #4 - I tried to call to amend this and kept getting placed on hold time and time again. At this point, we decided to cancel our application. Red Flag #5 - We let them know we were no longer interested and shortly after getting off the phone with them, they sent an email saying we had been rejected from the apartment, even though we had actually cancelled the application ourselves.
I dove deeper into reviews online and feel SO RELIEVED we did not go through with our application. Dodged a HUGE bullet!! Lee mas

All I have been trying to do is inquire about an apartment. I currently live out of state and I have called multiple times and was told “someone will get back to me” I’m done trying to give them MY business. How hard is it to help someone out?

Moved into Jefferson two years ago and just signed another renewal. I was hesitant at first based off the old management but now seeing familiar faces on a daily basis and knowing that Liz and Ron have the office under control and Earl and Dave are rock stars of maintenance. Looking forward to another year of good living and peace of mind knowing they will do the best job.

It’s a shame the staff is such a problem to deal with because the apartments are beautiful. They nickel and dime you for everything they can. There were MULTIPLE occasions where I had sent in the rent and they “never received the check” translation they lost it and then had the audacity to charge me a late fee.

I was in search of professional living environment in West Chester to compliment my commute to North Wilmington. I read a handful of horrendous reviews from years past dealing with old management here and almost turned my nose up at it, I'm elated that I did not. After meeting with Marissa and Liz I could not have been happier with the experience of moving in and getting the first month squared away. I had very small issues with mechanical things in the apt and commented on a door lock for the... balcony while on my tour. Marissa had the issue squared away BY THE TIME I ever moved in, brilliant. We had a relatively severe snowstorm the 2nd week I lived here, boom, premises was plowed in a timely manner the next day. I had to have my bathroom looked at, my washing machine, as well as my mailbox key. Just to fix a few little things here and there. I put in a work order and BOOM, all my problems were solved in less than two business days. Perfect, everything works perfectly. I will say that sometimes early in the morning I can hear the pipes in my wall making some noise, its mostly a dull roar. Eh, ill get over it. Since everything is in perfect working order. The gym facility is clean and quality enough. The premises is always clean. I'm excited to see the pool area in full bloom soon, I sure it will compliment the high quality clubhouse. Jefferson at Westtown may have struggled with previous management in the past, however this is no longer the case, nor is that new managements issue. This new management has stepped up to the plate and makes it easy for me to digest what I pay for while delivering a high quality living space. This was also the only place that allowed a 7 month lease for my co-worker and I. Everywhere else we visited in the area made me feel like I was getting swindled while buying a used car. This place has class, quality employees, and adequate facilities to price. I'm sure it will stay this way while Marissa and Liz are here. Lee mas