5/9/24
Nice, quiet townhomes… HORRIBLE management
I lived in this community for 3 years, and have positive and negative things to say about my experience.
Positive: the townhomes are spacious and have a great location (near Jordan Creek Park). The community is relatively quiet, and well kept. I feel that maintenance was good and responsive to any needs that I had.
Negative: The management operation DOES NOT CARE about its residents.
-our move in (which was scheduled for 9AM) was delayed until 3PM as we sat with our movers outside the... apartment in the summer heat because of a pre-move-in maintenance scheduling mistake (with a 2 month old baby) was the first in a long line of communication missteps by this leasing office.
- although the leasing office is quick to put out community-wide messages about dogs and parking problems, important information like changes to the amenities and communication from the town regarding garbage/recycling pickup were never addressed. Even after repeated emails, phone calls, and messages in the property management app.
- the yearly updates to our lease provided significant challenges for the rude and unapologetic leasing office, and even when we pointed out contractual errors that prevented us from signing our lease updates we were told “I don’t know what to tell you, just don’t re-sign your lease then,” by Marie.
- our security deposit, which by Pennsylvania law was required to be returned to us within 30 days of successfully surrendering the property, took 76 days to refund. This was after 3 emails to the management organization (including the multi-site manager, Sarah), 2 voicemails directly to the leasing office which were never returned, and threatening a law suit to the corporate office, which finally produced some action.
I would highly recommend thinking twice before signing a lease with this company. Their unscrupulous business practices and failure to communicate with residents makes living here a real challenge.
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