Caroline Apartamentos

This is FAR from a “Luxury” apartment. There is trash and pet waste in hallways and elevators all the time. It does not ever seem to be cleaned. I’ve had multiple maintenance issues needing to be addressed in the few months that I’ve lived here and they are not responded to in a timely manner. To get a simple light bulb changed takes over a month and multiple maintenance requests as they don’t ever answer the phone in the leasing office. I waited 1.5 months for my bathroom ceiling leak to be... repaired. The bathroom vent was not working due to the leak. The ceiling is now black and moldy looking where the “repair” was done. Looks like it will leak again at anytime. My freezer has not been working for 3 months now. (Since middle of September it’s now end of November) I have put in multiple maintenance requests to fix it. I contacted management asking for compensation for the food I had that has gone to waste multiple times over the last 3 months. They responded by emailing me that compensation for my wasted food is not necessary. I no longer am able to buy any frozen foods due to it still not working. They claim to be ordering parts and give me dates on when the parts will be in and those dates come and go and still 3 months later no parts have come in. 3 months without a freezer and wasting money on food at a “luxury” apartment is crazy. The parking garage is so inconvenient with it being so empty and still only being able to park on the 6 & 7 floor. Taking 5-10 minutes to enter and exit the garage from the top floors and still having to pay and additional $85 a month to park at the top of the garage. I will NOT be renewing my lease here and do not recommend this complex to anyone. Counting down until my lease is over and I can pay to live somewhere that has a functioning freezer again. Lee mas

The management here is horrendous. Non responsive and difficult to work or even get a hold of. Rates of parking always changing and never clear on whats truly going on.