The Magnolia by Trion Living Apartamentos

We had a tour in September and they tour us their nicer one they got. At our move in the place we got was unacceptable. Paints were falling away, cabinet were falling apart, closet door were falling on us. Bathroom door was chewed by dogs. We requested maintenance couple times and they never came or give us a response. Charged us a full rent when we were only there for 4-5 days. When you live here you get charged for pest control, as well as valet trash we never got a trashcan since we moved in... and no one has picked up trash from us. Not that we are lazy, just we are paying for it for no reason if things aren’t getting done by them. We have tried to understand that not everything can be fixed over a period of time or even by one person even a property manager, but there is a lack of communication, lack of empathy, lack of help, lack of reparation for all the problems. We went to office talked to them many times about our problems. Here is come to our end of our lease, very disappointed. There are better quality place for this price you are paying for. Lee mas

Today is Tuesday, December 26th 2023. My roommate and I have lived here since March of 2023. When we first got the tour of the area as well as the apartments, we were very excited as up close, everything is very well put together, from the outside pool, to the apartments, to the gym room, to the staff. We found out with our near year here, that we would be very wrong. Very soon into our move in water was shut off very frequently, usually from 10-3, sometimes longer, sometimes a little shorter.... It was ok at first as we thought it would be just for the week or two; up to now it still goes on. (Very inconvenient as we both have to leave for work at around 1-2 so we can’t shower, wash dishes or clothes, or sometimes refill our water filter pitcher so sometimes if we didn’t plan to have water bottles, which we don’t like, we didn’t have water to drink.If you read the rest of the past reviews of the previous year you will find more of this type of complaint. When we first moved in, we needed to have our shower lever and pipes replaced which involved cutting the wall. Though the job was done, the outcome was very shoddy as there is still a hole in the wall that the man said someone would fix. It was never fixed. When you live here you charged for pest control, as well as valet trash. I can recall 3 times within our one year when it was picked up. Roaches are also common even though we are a clean household making the pest control useless. On October 26th, I had put in a request to fix our dryer latch as it was broken. As of right now it is not with no update on when it will be fixed. Recently the new website they use for us to pay rent has restricted partial payment. Which means if you live with multiple roommates, you will have to send money to one person to pay for the entire month. Not a problem but very inconvenient as well as not being told before hand made our preparation for this month’s rent late due to having to use Venmo. We have tried to understand that not everything can be fixed over a period of time or even by one person even a property manager, but there is a lack of communication, lack of empathy, lack of help, lack of reparation for all the problems. No one in the staff seems to care. Come March, we will end our lease very disappointed as again we tried to understand as I thought for the price we would have a good place to live. Use your money for a different place around here, you can definitely find a better quality of life for the same price Lee mas

Where do I even begin? Spent a year living here as my house was being completed and I could not wait to leave. Unit was not cleaned in between tenants I found toothpaste + floss pick in the sink, dust all over the blinds and fans, doors were all crooked and had huge gaps when closed. Was told I’d have a washer/dryer hookup in the unit upon my arrival there was no hookups. Was told there was “minimal damage” on the baseboard turns out half of them were missing and half didn’t even have paint or... were broken. Woke up every morning to my tub FILLED with roach droppings, my pets were constantly killing massive roaches. Shootings, neighbors fist fighting people/ dealing drugs,neighbors having parties in the parking lot blocking all vehicles in, smoking weed with toddlers running around the parking lot it’s a joke. Only a handful of washer and dryer’s work in the laundry room. Constant construction and “upgrades” being done my water was turned off 3-4 times a week for hours at a time. They always turned it off while people are trying to get ready for work coincidentally. Not posting utilities to accounts on time so you’ll randomly owe money in the middle of the month OR they just put 2 months of backed up utilities on the account making your rent an extra $400. Windows leaked every time it rained, contractors left a MESS in my unit and got fire block foam all over the floor and it cured making it impossible to get off. Save your money, the new coat of paint didn’t change a thing. Lee mas

Notice that the only good comments are posted on the same date… When I first moved in it was infested with roaches, there was a literal hole in my wall that lead to the OUTSIDE where crabs crawled in. Management didn’t think it was a big deal and just put a plastic cap over it. There’s a hole in my ceiling from a leak that now has mold in it because maintenance said it was fine. The water is shut off Every. Single. Day. It’s just a horrible place to live, don’t let these pictures fool you like... it did for me. Lee mas

I applied for a townhouse that stated it would be available August 30, 2021. My current home is being sold in September so that was the perfect timeline for me. I went to their property website where the same date was listed and applied there and paid fees despite this site saying it was free. After putting my application through I received an email stating I'd have to apply for my pets separately, which I'd never heard of before but it's important that I bring them with me so I did it.

I... applied Saturday evening and received a call on Tuesday morning saying there was a mistake on the listing and that the townhouse wouldn't actually be available until October, well passed the date listed. I cannot make those dates work as I'm relocating from out of state so I asked that my application be withdrawn and that I be refunded all the fees.

The leasing consultant had to refer this to the property manager who called me and told me that the pet fees are "non-refundable" despite their misinformation. She made up some story about how they receive multiple applications per day so there was no way to know the true availability, but I applied for a specific unit and after my application was submitted it was automatically removed from the property website. I had no reason to doubt or question the dates of availability until they called to say it was a mistake.

I reminded the property manager that this was their mistake and her responsibility to fix it and she laughed at me and constantly interrupted me. She dismissed me because I wouldn't be renting from her and it was completely unprofessional and just downright rude. I disputed the charges with my credit card company and will be very glad I won't have to deal with her in the future. Lee mas