17/5/22
Terrible Office Staff
The front office NEVER answers the phone! It’ll just ring & ring but when you go into the office, they’re just sitting there. Our A/C has been out for almost a week now. I can never get anyone on the phone, have gone to the office multiple times but they never have an update. Apparently there’s only ONE person who works on the A/C units for ALL of their properties. Just ridiculous. It’s super hot outside & I have a dog. I’ve had to put him in daycare for almost a week because he cannot stay in... this hot apartment all day. Where’s the urgency?! Why not contract another person to fix the A/C?! It’s so hot outside!! Literally our apartment is ranging from 82-87 degrees every day!! They’re going up almost $200 on rent & expect me to pay it but don’t give quality service?! They’re crazy. DO NOT MOVE HERE! You’ll regret it! Grounds are always dirty, trash in walk ways, maintenance never answers!
Reseña de Apartments.com
14 personas encontraron esto útil
Administrador de la propiedad en Boulder Creek respondió a esta revisión
Hello, we apologize for this inconvenience, as we always want to promptly resolve these types of issues. We take this feedback seriously and hope we can speak with you about your concerns. Please reach out to us directly so we can address these... matters properly. Thank you.