Roper Mountain Woods Apartments

I just moved across the country from the west coast. I had a short amount of time to get an apartment, because I started a job within a week and a half of moving. I viewed 8 apartments before choosing Roper Mountain Woods. Aim'ee was the one who took me through the available units, and I found one that I really liked. She has been wonderful throughout this whole process. I really like the community here so far, nice neighbors, plenty of parking, and my unit is spacious for the price. If you like... walking there is a larger lake within walking distance (and a smaller one on the property). Lee mas

They’re charging full rent but neither pool has been working for over a year now. It took 5 months to get my dishwasher fixed after it fell out of the cabinet. Somehow other work orders were filled, but that one kept getting marked as completed when it wasn’t. After BBB complaints and dozens of emails and phone calls, they finally said the reason it hadn’t been fixed was they didn’t have a key. They also charged me for renters insurance for 9 months even though I had renters insurance and was... required to show proof before moving in. After another BBB complaint, that did get credited back quickly. Lee mas

We just finished a 10-month lease. The location is great and we liked that the unit was updated, including new appliances, before we moved in. We enjoyed our friendly neighbors. However, it is very poorly managed. There was no condition report for us to fill out when we moved in. The staff told us to email with any move-in-related maintenance needs and they would be taken care of. After a month of repeated calls, they finally fixed one of the five items, and the other four were never fixed. The... one item they did fix was the brand-new microwave that was unusable. It was installed in such a way that you couldn't open the door. The team that came to fix it never let us know that they would be entering the apartment, and they came while we were not home. They left greasy handprints all over the walls and left construction debris everywhere. A fire destroyed the mailboxes for half the complex, and the mailboxes were never replaced in the ten months we lived there. The trash compactor for half the complex broke about six months ago. The compactor's dumpster remained full of trash for about two months. When we left the compactor was still not fixed. One of the two pools was closed when we arrived, because of COVID. They finally opened it this past Spring. In June management closed the pool "temporarily" because of trash being in the pool and pool area. However, the pool never reopened. The trash that was such a big issue was still in the trash cans around the pool when we left in September. Maintenance items would be started and then left unfinished for months, which made the entire complex look run down. The stairwell of one building was boarded up for over a month, and a water shutoff in front of another was dug up and left open for months. When we moved out the office worker made two errors on our paperwork. They entered our move-out date 60 days too early and they miscalculated our prorated rent, potentially charging us more than twice what we owed. The complex has promise based on the units themselves and the location, but without adequate management, it will remain subpar. Lee mas

Maintenance won’t respond to requests. Office staff is rude. No mailboxes. Trash dumpsters sitting in parking lot complete with rats.

Management is absolutely terrible! They never answer their phones or call you back. They also don’t answer emails.

Everyone here smokes weed and management does nothing about it!!!! If you have a family and are looking at renting from here DONT!!!! The walls are super thin and I can hear very clearly my neighbor!

The pools and club house have been closed for three years now yet our rent keeps going up! People who are just moving in are getting new appliances but the ones who have been living... here for years are stuck with the older appliances.

Do not move here!!!! Lee mas