HAVEN POINTE AT CAROLINA FOREST Apartamentos

We leased with Haven Pointe in October 2024, with move-in scheduled for December 14th. We were told the unit would be vacant by early November. A week before move-in, we asked for a walkthrough to plan furniture placement and avoid delays since we had movers scheduled at 8:30 AM. Our request was denied, asking us to return on December 13th. On December 12th, Britni, the property manager, said the unit was still under maintenance and couldn’t be seen until 11:00 AM on move-in day, forcing us to... reschedule our movers to 11:30 AM.

When we arrived on December 14th, the unit was far from ready: food debris, dog and human hair, mismatched paint, holes in walls, dirty HVAC filters, and a strong wet dog odor. Maintenance and the cleaner made inadequate attempts to resolve issues. We had to clean cabinets and counters instead of unpacking.

On December 16th, Britni admitted the unit wasn’t move-in ready and offered $500 and a gift basket, but we felt one month’s rent was more appropriate. She promised cleaning, painting, and movers to relocate our belongings to an empty garage, but they were instead placed in a shared, smoky garage without a key provided. Movers arrived early, maintenance entered without notice or permission. Britni later gave us only 14 hours’ notice for painters, who didn’t cover belongings, causing damage. Corporate calls were promised but never made. Britni became dismissive, falsely claiming we refused the $500.

As of now, there’s been no resolution, and Britni continues to avoid accountability. Offering to release us from the lease is not a solution—we shouldn’t have to move again due to management’s negligence. At least one month’s rent is the bare minimum for three weeks of stress, wasted time, and an uninhabitable unit.

Haven Pointe’s poor communication and professionalism have been unacceptable, and we’ll continue advocating for fair compensation.
Lee mas

We have lived here for a month and love it! Amazing amenities and great communication from the leasing office and maintenance. Would recommend to anyone looking to rent!

When I first moved in, this place was a relaxed and enjoyable environment, but it has since deteriorated. The management is unresponsive to emails and seems to have a negative attitude towards some residents. There have been issues with lost mail, pet deposits being withheld for carpet replacement (you will be paying for new carpet/cleaning when you relocate ~ kiss that security deposit goodbye), and strict enforcement of parking rules leading to hefty fines and towing. Additionally, residents... are unable to opt out of valet trash fees. They are an establishment very strict about trash rules and will fine for not abiding. Make sure to carefully read and adhere to all rules to avoid penalties. The pool is often closed for maintenance of sorts but is nice when it is open. Despite the above discrepancies maintenance was 5/5 stars and were very attentive to needs! Lee mas

Great place to live! Very safe and management is always making sure everything is top notch!

The property is located in a great location. The management team is always doing their best to make sure the property looks excellent and to have a welcoming environment. They have the best resident events, and always finding way to interact with residents.