The Magnolia Apartments

Things that don't work:

Key cards for the gate, pool, and gym do not let you have access to enter...
The garbage compactor always over flowing!!
Valet trash never picks up
Bell road traffic is awful
and people drive through the complex like TALLADAGA speedway.
I would not recommend this place to anyone.

Rent price that changes everyday according to the receptionist. We were late by 5 minutes for the scheduled tour today at 3:00 pm after driving 2.5 hrs from Knoxville and a person told us to wait for a receptionist another 5 minutes because she wasnt at her desk. Receptionist was so busy that she didn't find time to listen a voicemail we left about our delay due to traffic and that she couldn't give us a tour that should be rescheduled another week. Wow. And the tenants have to share cost among... other occupants on utilities. Well, never dealt with such an apartment in the past. Lee mas

This place is way overpriced. New management is awful!! I have been here since 2020, my water and sewage used to only be about $50. Now I am being charged $130. I am a single occupant in a 2 bedroom. Also when I first moved in I only had one vehicle. In the last 3 years I have purchased another vehicle. They are now charging $50 for parking passes and when I told them I have a new vehicle they said I need to use the one from my old vehicle but then that vehicle would be without a parking pass.... Am I supposed to share one parking pass for 2 vehicles? They never answer the phone and when they do they get smart. They don’t return your voicemails. Save yourself the headache and don’t move here. Lee mas

First of all my unit doesn’t look anything like these pictures. The cabinets are outdated and the appliances are and ugly yellow. They charge $10 for trash even though you have to drive it outside the complex and it is almost always full and overflowing. The way they have utilities set up is that they take an average from the whole community and then charge you based on the amount of tenants. I’m a single person and I’m being charged almost $80 for water and sewage. The community also has a gate... but the gate has only worked a few weeks in the three years I have lived here. You will not get your moneys worth at this complex. Lee mas

I have lived at this place from 12/29/2017 to 12/31/2021 without any late fees. I have the email that they sent my new apartment. Now they are conveniently finding excuses to keep my deposit.
Here are 3 reasons why.
Management: Very untrustworthy. The manager acts as if you should bow down to her, whenever I have interacted with her. I guess she never grasped the idea of customer service. Very nasty attitude! And this place has changed names. But still has the same management culture.... Nasty!!!
Safety: The gates do not work. There have been shootings, car break-ins and other criminal activities going on here.
Maintenance: They work steadily to keep a nice grounds appearance. However, they are lacking whenever you request maintenance inside the apartment. Examples, I reported my dishwasher was no longer working. They replaced it with one that was much older. When I sent an email asking why? They ignored me. Upon renewing my lease I asked to have my carpet cleaned, just as they have done on previous renewals. I was ignored. The glass door to the fireplace shattered while using it. When I added it to a maintenance request. I got the response “we are no longer putting glass doors to the fireplaces”. When a request to inform them that the caulking is peeling around the tub and it is mold growing around the bathtub. I was told to spray bleach on it. I can write about many more problems with the apartment complex. But it is too many to name.
Trust: When I came to the office to inquire about when we will do a final walk through? I was told that it will not be necessary. Because it has already been taken care of when maintenance came in and done measurements a few weeks before. Now I have gotten a notice in the mail stating why Arbor Hills is making charges to conveniently keep my deposit. All these petty charges are inexcusable. Especially, when the maintenance guys told me they were in there to do measurements to upgrade the unit.
Lee mas