Haven Cross Creek Apartamentos

The people in the office aren't bad. But always remember that they are there to sell the place to you. The gate code never works. Not the past couple of months. In the beginning they said they would have someone come out and look at it and maybe they did because it would work for a few days but that was it. Seems like they stopped trying to have it fixed. The maintenance crew is amazing. Helpful and friendly. Doing their job. Something that makes me raise an eyebrow is how many emails they like... to send out. For everything. Parked wrong? Email. Rent? Email. Rent again? Email. Any activity they don't like? Email. They're community wide emails. The way the emails are typed feels like they're scolding you. Just a few ago, we got an email about a "mandatory" amenity or utility reimbursement fee that they will now charge some residents because they weren't being charged that. Instead of letting the select few know privately, now everyone knows certain people will be charged more. Seems unprofessional. Unprofessional like the email they sent out to a certain resident about his rent but sent it to everyone instead. Pests? Not in my apartment, to be honest. Nothing like roaches. Thank goodness, considering I'm allergic. You see the rare ant or stink bug from the outside. I have seen silverfish in the bathroom but not enough for me to worry. Only 2. Can deal with that. Some neighbors are friendly. Some aren't. But that's just people in general. We only had an issue with 1 neighbor and that was because they forgot this was apartment living and noise happens. Especially when you have children. To be honest, maybe you'll like this place. Maybe you won't. I will say you can find better for the amount you'll be paying. They updated the kitchen, and some bathroom stuff and want to charge like crazy now and call it "premium." It's not premium to want nice stuff in the place you will call home. I believe you can do better and I for one, cannot wait until my lease is done so I can move. Lee mas

Incredibly frustrating and terrible experience trying to tour with this community. I'm very disappointed in the way we were treated from the staff who answered our phone calls. My wife and I went to go tour this place last weekend, and every part of the self guided tour was a mess. The key that we gained out of the lockbox after signing up to do our tour didn't work for the clubhouse or 3 out of the 4 show apartments. One of the show apartments was OCCUPIED by a current resident, as we found out... when we opened the door and noticed someone's belongings all over the space. When we called the complex to ask for direction on what to do next, the person over the phone just started ranting very quickly in a way that we couldn't understand what he said. When we asked if he could repeat himself, we were already being forwarded to another line for someone that didn't work for the complex. We were then told by the forwarded person that we could still go see one of the other apartments (to which only 1 of the 4 apartments were accessible with the keys we were given). I have a high suspicion that 3 of the 4 apartments were occupied by a current resident, which is why we couldn't get access. The only amenity that we could visibly see was the pool, but did not have access to see anything else. Luckily, my wife and I found a much better looking place later that day. This experience told me that I shouldn't go near this place because of the rude staff, the inaccessible facilities, and the fact that my apartment could be put on the show list for prospective residents to look at without my knowledge. Lee mas

I went to tour this complex and was absolutely disgusted. There were MASSIVE roaches everywhere! The kitchen and living room looked newly done. The bedroom and closet were full of nasty old carpet. I RAN out of there. I would never take a chance on a bug infested apartment. HELLLLL NO

Scheduled an appointment to tour this property and, even after calling to confirm my appointment time the day before, no one ever showed up. And the phone number went straight to voicemail. If I'm not respected enough as a potential resident for staff to even show up for a confirmed appointment, I don't expect to be respected as a resident either.

If you're looking for an apartment to tour and live, do yourself a favor and look somewhere else.

Have been contacting the dang place for a week!!! Can’t get a real person to help.. it’s the ooooooo sorry to hear that I can leave management a message for me.. or the I want to help you but I can’t for me… this is outrages tricap trishat idc what it is .. be a real human being and do your job. I don’t understand how there’s always nobody on site. It’s Wednesday who in gods creation doesn’t work all week. -7 stars