Haven Cross Creek Apartamentos

Incredibly frustrating and terrible experience trying to tour with this community. I'm very disappointed in the way we were treated from the staff who answered our phone calls. My wife and I went to go tour this place last weekend, and every part of the self guided tour was a mess. The key that we gained out of the lockbox after signing up to do our tour didn't work for the clubhouse or 3 out of the 4 show apartments. One of the show apartments was OCCUPIED by a current resident, as we found out... when we opened the door and noticed someone's belongings all over the space. When we called the complex to ask for direction on what to do next, the person over the phone just started ranting very quickly in a way that we couldn't understand what he said. When we asked if he could repeat himself, we were already being forwarded to another line for someone that didn't work for the complex. We were then told by the forwarded person that we could still go see one of the other apartments (to which only 1 of the 4 apartments were accessible with the keys we were given). I have a high suspicion that 3 of the 4 apartments were occupied by a current resident, which is why we couldn't get access. The only amenity that we could visibly see was the pool, but did not have access to see anything else. Luckily, my wife and I found a much better looking place later that day. This experience told me that I shouldn't go near this place because of the rude staff, the inaccessible facilities, and the fact that my apartment could be put on the show list for prospective residents to look at without my knowledge. Lee mas

I went to tour this complex and was absolutely disgusted. There were MASSIVE roaches everywhere! The kitchen and living room looked newly done. The bedroom and closet were full of nasty old carpet. I RAN out of there. I would never take a chance on a bug infested apartment. HELLLLL NO

Scheduled an appointment to tour this property and, even after calling to confirm my appointment time the day before, no one ever showed up. And the phone number went straight to voicemail. If I'm not respected enough as a potential resident for staff to even show up for a confirmed appointment, I don't expect to be respected as a resident either.

If you're looking for an apartment to tour and live, do yourself a favor and look somewhere else.

Have been contacting the dang place for a week!!! Can’t get a real person to help.. it’s the ooooooo sorry to hear that I can leave management a message for me.. or the I want to help you but I can’t for me… this is outrages tricap trishat idc what it is .. be a real human being and do your job. I don’t understand how there’s always nobody on site. It’s Wednesday who in gods creation doesn’t work all week. -7 stars

When I first moved in it wasn’t bad the staff was nice and helpful then bam March 2021 comes and Tricap takes over all the good workers gone no office people on site maintenance nonexistent. Parking sucks people throwing dog crap on the back patio when you don’t do anything but work and sleep and keep to yourself. Call management you may get a person to call you back in a week or two or two months who knows. Me and my fiancé would have to go pick up dog poo that wasn’t even our dogs cause... apparently that’s not the maintenance or groundskeepers job the rent isn’t worth the money cause can’t even go to the gym cause it’s dead bolted shut even after they renovated it. Do yourself a favor and live somewhere else Lee mas