Belle Forest at Memorial Apartamentos

While Belle Forest was a quieter place to live, they went through (at least two) management shifts within the one year we lived there. When we moved into the apartment, it was filthy- floors, walls and kitchen appliances were visibly dirty with residue left on it. Maintenance never were able to fix anything, unless with a screwdriver. The heat/air conditioning unit is insanely loud and was never fixed after our request. The office staff is extremely rude and we had to schedule multiple... appointments for the move-out inspection at their inability to be punctual. The laundry room was in-operational 9/12 months and the pool was never opened when it was supposed to be. The manager charged us a cleaning fee for the kitchen fridge to be cleaned and drip pans to be replaced, which was never replaced or cleaned on our move in.
While the location is convenient, it's not worth the price for what you receive. Lee mas

Here's why:
- maintenance never fixed anything, and would arrive at your door without warning
- the heat/air is EXTREMELY loud, and doesn't work half the time
- the washer/dryers were hardly ever functioning, and when they were, they were FILTHY
- the pool is NEVER open (when it is supposed to be)
- the front desk staff is very rude
- they charged us for fridge cleaning (???) at move-out, when the apartment was FILTHY at move-in. also accused us of not replacing the stovetop drip pans?? who has... to do that AT AN APARTMENT???
- after taking multiple tries to schedule a move-out inspection, and giving them the required paperwork, they sent the security deposit back to OUR ADDRESS AT BELLE FOREST, not my new address. why in the world would they do that, when I don't live there anymore?
- when neighbors smoke cigarettes, you can smell it through the vents. disgusting. Lee mas

The staff is Amazing! Brandon and Ashley have been wonderful to work with in applying and getting in to the apartment. Brandon has always been courteous, respectful and friendly. He has went above and beyond to answer all of our questions and assist us with getting in to an apartment.

I'm personally not pleased with my experience with this complex to date. (10/12 months through a lease) The staff made little to no effort to explain the details of the lease agreement, including to neglect to mention the required intent to vacate form, 60 days before the lease expires. Aside from that, the drains in toilet and sink have clogged with only water in the drain multiple times, and the dishwasher repeatedly ran over into the floor. These could be manageable issues, if the frequency... of the maintenance requests didn't provoke a letter warning of additional charges if frequent requests persisted. Lee mas

My apartment complex is located on a corner, where there is a stop light. It is sometimes hard to get out because of the traffic. But, I would not trade the peace and quiet for anything. The children residing here are well behaved too. we have very good maintenance personnel, who answers any call in a very timely manner, and get the problem taken care of. My wife and I have been residing in this apartment since 2012. I just want to say thank you to the staff of this complex, for being... very, very professional and kind. There aren't many apartment complexes with this type of managerial/maintenance setup. We are definitely glad that we chose this organization (Freeman-Webb), as our future residence. Thank you all. Lee mas