Mountain Brook Knoxville Apartamentos

This place is all business and no morals. Our carpet was disgusting before we moved in and told management. Now they are trying to charge us $750 for replacing the carpet, even though we agreed the carpet needed to be changed before we moved in. They will nickel and dime you without hesitation and still find ways to tack on any extra fees that they can. Management’s communication with renters and maintenance is almost non-existent, so good luck getting them to listen without having to remind... them every day. Steeplechase apartments off Central Avenue is a much better choice. Lee mas

I was not able to even view the apartments, but my experience has been extremely poor. I scheduled an appointment for a Saturday to view the apartments, and when we arrived their office was closed. I received no notice by email or phone of this change. I left a voicemail to let them know and ask to reschedule. I tried calling Monday morning and was hung up on once and then they let the phone ring for 4 separate calls. I left a voicemail, and then called back later. When I got ahold of someone,... they apologized for missing our appointment and said there had been a “change in management.” They then preceded to tell me there were no available apartments, despite what was showing on here. I am still confused as to why I was not told when I made the original appointment. The amount of time that I wasted and disrespect I was shown makes me glad that I will not be renting from here. Lee mas

I have been a resident with this complex for a little over a year. I’ve done my best to be a respectful tenant. On April 25, 2019, maintenance informed us that there was a leak coming from behind the wall in the hall bathroom, which is my bathroom. They had to make a hole in the wall behind the sink cabinet. We have no idea if the leak has been fixed, they never told us. They placed a dehumidifier in the bathroom and told us to run it constantly along with running the fan for FIVE DAYS. This... will of course run up our electric bill, which we try hard to keep as low as possible. They said we would have to empty the dehumidifier as well. All of this is a huge inconvenience. We reached out to the leasing office to see if we could receive a concession on our rent due to the trouble. We were offered a pitiful and offensively low amount of $25 from Carolyn, who was rude to my roommate. I feel insulted and disrespected as a tenant. I regret renewing another 6 month lease with this place. If you want to be treated well and have a habitable place to live, do not rent from Mountain Brook apartments off Sutherland Avenue. Lee mas

I have lived here for over a year an have always tried to be a good tenant. There was recently a leak in the wall of our bathroom that was not caused by any of the residents. Maintenance had to put a hole in the wall along with a humidifier, which is loud, and asked it to run constantly for 5 days. Then had the nerve to ASK US to empty it out when it gets full. When I called and asked how we would be compensated for our inconvenience. Carolyn was not willing to help and rude. If you ever want... to be treated with respect, keep looking elsewhere. Lee mas

We have lived at Mountain Brook for a year and a half. We absolutely LOVE this place. It is affordable but newly renovated and quiet. The apartment manager and staff are wonderful and always welcome visits to the office and treats for our dog! Maintenance calls are always filled in a timely manner. We love calling this place our home with our cat and dog! We enjoy cooking out on the gas grill on beautiful days and warming up by the gas fire pit on cool evenings.