Retreat West Hills Apartamentos

Donna at the leasing office was an angel sent on our behalf trying to move from St. Louis to Knoxville for my daughter's internship. She is extremely pleasant, diligent, professional, knowledgeable, and encouraging. We are grateful for all of her help which was truly above and beyond! When Donna was off one of the days of our leasing transactions, we worked with her teammate Elliott. She, too, went above and beyond helping us in a short turnaround out of state stressful moving situation. ... After looking at and talking with about 30 other rental agents in Knoxville, we can say without reservation that they were the most pleasant, professional, and caring people we dealt with. The apartment they were able to get us short term was the nicest and largest, best designed, and safest looking out of all the ones we looked at in Knoxville. Their maintenance supervisor was so positive and accommodating to us during this highly stressful time in our lives. We are truly grateful and would recommend Retreat at West Hills and their wonderful staff without reservation, and with enthusiasm. They are under new management and any past reviews are no longer relevant here. They are a great property. Thank you!!! Lee mas

Where do I begin??

I moved here on a whim and needed a place to live. I got this place without looking into it very much, and it seemed fine. 2hrs into my 4hr trip here with everything I owned, I was EMAILED, not even CALLED, about the person who lived in my apartment prior wouldn't leave and they hadn't evicted them, even though my lease had been signed for TWO WEEKS!

About two months into living here, I had an issue with my apartment's heating and I put in a work order to get the issue fixed... . It took them three weeks to even answer! And by then, I had already fixed the issue myself!

This is the worst part - the complex called one day in February and said maintenance needed to come into my apartment and fix a leak downstairs. So they did, and I came back home to a big hole in my wall! It's May and they STILL haven't come to fix the hole!!! I have called them, emailed them, and visited during open hours and NO ONE has been able to give me a reason why. They all have been pretty rude about it too. There has been absolutely NO communication from ANYONE about them fixing the hole.

To add insult to injury, both neighbors are really loud and bang on the wall constantly or play loud music late into the night. One neighbor makes the whole building smell like weed from dawn until dusk. Complaints have been filed and yet nothing has been done.

Do NOT move here. Lee mas

Honestly I came in and it absolutely reaked of cigarettes and mildew. I still have a huge issue with mold and the smell. All my dishes come out smelling like mildew and when i put them in the cabinets they come out with paint chips. I have to hand wash them all before using. Me and my neighbors all have to use multiple large dehumidifiers and even then, it only helps a little. They told me my apartment was cleaned but when I moved in there was hair in corners of the bathroom just caked together... and my carpet was weirdly sticky. I asked if I could have a new front door since all my neighbors had them and mine had stab marks all over with what looked like attempts to break in but they said no because it didn’t need to be renovated even though my whole apart has patch work everywhere and paint chipping and doors/floors splitting. There is no light in the bedroom so lamps are all you can use to see and please do not let me forget to mention the laundry room. The machines don’t clean the best if they even work half the time. I didn’t have a weather strip in my door so if it was hot or cold outside it all came seeping in. We’ve had issues with the A/C not working, either blowing extreme hot air or freezing cold randomly. I only ask if you’re interested to please see the apartment initially. You may have a renovated one and that is great but if not please beware. I moved in without a tour because it was cross country and i thought it was okay. It’s not. The secretary did not take me seriously when i showed her the photos of the things i found (cigarette burns in the floors and splitting doors). They truly only show their office because it’s the nicest thing they have. It’s a beautiful location, very private, but besides that, not worth the hearty price. Lee mas

Management is very good and on top of things ; a specific secretary is very rude and unprofesional. After asking for a maintenance service, I was told "if you don't like it, we have a line of people waiting to move in". That's 1 week after I renewed my lease.

My fiancé and I got an apartment here a few months ago and we enjoy it here. With the new management it seems that they’ve really turned this place around. Maintenance is usually pretty quick to respond, usually between same day and 2 days depending on what you need. The office staff have been great and the amenities are nice and in good shape. Of course it would be nice to have a car wash area or a basketball court, things like that. For a place built 40 years ago it’s really not bad. We had no... issues when inspecting our apartment and haven’t had any issues with neighbors either, it’s fairly quiet for an apartment complex. Even with rent being as crazy as it is, it’s pretty decent for what you’re paying. I just wish we had in unit washer and dryers, the laundry rooms aren’t the nicest. Lee mas