Stone Ridge at Germantown Falls Apartamentos

This has to be one of the best places that I have lived in Memphis, the staff and management are the best...

The other tenants who say this place needs Zero stars are absolutely right. AC is always out and never working. Nothing ever gets fixed. Plumbing issues, cars constantly get broken into. Leasing Office people are rude and will tell you anything including flat out lying, to get you off the phone or out the leasing office. Months go by with constant complaining over the same thing and nothing gets fixed. Even the Security gate is always broken. Do yourself a huge favor and save yourself a lot of... misery, look elsewhere. Lee mas

im a current resident here, I've been dealing with a leaking toilet , no air , animals. (raccoons ) in the attic of the apartment and faulty appliances that cause outrageous electrical bills!!! maintenance never shows up to fix anything and the staff including the property manager lie intentionally just so you won't stay on them about getting anything fixed. if you think you found a home here I urge you to continue your search ! I wouldn't recommend a crack head to live in these ran down... apartments. lastly everyone working in that leasing office needs to be fired ASAP they have no type customer service and they're attitudes are horrible Lee mas

The apartments are horrible they refuse to fix anything and when someone does come out to so called fix things it is never done correctly and the problem is never fixed . The rent is constantly increased yet we have been in this apartment for a year now have not been able to get in the pool one time whatever the reason maybe air has not worked properly for one full day they have sent out people multiple times yet still no air.
We literally have to put air conditioners in our apartment just so... that our children aren’t burning up in this Memphis heat . The office staff is horrible they put a sticker on my car because I have multiple cars sometimes this car sits I was told to drive it to the office or the vehicle will be towed and that the office hours are from 9 to 5 I was there exactly at nine and literally the office worker did not show up until 10:30. Four times since we’ve been here they randomly turn off your water with no heads up or warning. Not to mention there was some kind of animal I believe a raccoon in our roof and when I told a maintenance person seen around the apartments in their golf cart about it he literally told me “ they are friendly big bro just give him my name “ . Really not sure what kind of management this apartment is under but they need an entirely new staff and I would highly recommend you staying in the middle of any hood in Memphis before moving into these apartments literally the worst experience I’ve had with any residence. Ps there are so many stray cats and the garbage bins constantly overflow not to mention there’s only two for the entire apartment complex and the front gates with the security code literally have not worked longer than a week . So anyone literally anyone can come in and out of your apartment complex at any time the so-called security can be seen at the front kicked back in their car doing nothing. DO NOT I REPEAT DO NOT MOVE HERE . If this was a last resort for apartments I would move out of the city! Going to have to break the lease and find better worst experience of my life. Lee mas

First, the management is RUDE and they don’t know how to talk to people. They’ll make up bs charges so that you don’t get your security deposit back. They handle ALL situations/problems very unprofessionally.
Second, The interior of the apartment is completely outdated, and not worth the rent. No matter how clean your apartment is you will see bugs. When I first moved in (just got the keys, checking it out) dead roaches in the refrigerator and the cabinet. I had to deep clean the apartment... before I moved ANYTHING in???? Something is always breaking, or broken already. The refrigerator door handle, lights, doors, locks, windows,etc. They way they “fix” things is so disappointing and unreliable, you’ll be calling or putting in request for the same thing every time.
Third, the secured gate, is ALWAYS broken (waste of time/money paying for a gate card) Cars get broken into. The parking lot is full of extremely deep potholes and they don’t fill them and won’t pay for damages done to the car because of them.
Just look somewhere else because these apartments aren’t worth the money, headaches, problems you’ll encounter living here. Lee mas