Bells Bluff Apartamentos

I only gave it one star to leave a review. This was not the worse place to live but the move out experience has not been. Maintenance was good about fixing things. When I moved in the workout room tv was broken for about 4 months with no explanation. There are no elevators except in the main building. The bugs and spider webs are awful in the summer… it’s like the locust plague from the prince of egypt movie. The lights above the apartment are automatic so you cant turn them off. You come home... to your door covered in bugs and spiders. They charge you for pest control but you have to ask to be put on the list. I called and asked for my apartment to be on the list for every month because they would forget. Now they are trying to charge me for a piece over the top of the microwave that was in perfect condition when I left and I have photo evidence. They are trying to charge me $90 when their own maintenance man said he had to replace several and he doesn’t know what caused it. I left that place spotless and in good shape! Tried to call the property management company and it goes
straight to voicemail. It’s a bad place all around.In my opinion this place is over priced but I had a good deal. I would have given it at least 3 stars if it wasnt for the move out issues. Also, everyone constantly leaves. There are always trucks moving people out they also let the moving trucks sit and block one lane on the hill for 2-3 days. Lee mas

My wife and I just moved in and absolutely loved it from The moment we walked in to Our new Home from the layout and furnishings to the Amazing View looking out the open concept high windows to stepping out on the Balcony to watching the Sunset ?? together from Our bedroom window.This all began with a Warm welcome from Tyler our Leasing Consultant here that has been a Big part of Our Awesome experience from the month prior to moving in and was almost as excited as we are to be living here.We... thank You Tyler and staff and look forward to Being a part of Our Dream Come True ,it’s Wonderful already!!!! Lee mas

This is the worst apartment I’ve ever lived in.

When we first moved in, we had a variety of maintenance and cleanliness issues that were difficult to resolve. The maintenance team was short staffed and I’m understanding of that but it became frustrating to move into a dirty unit and to reschedule no show maintenance so often. We got off to a bad start.

While living here, it was very difficult to get responses from the office about things. I would advise new tenants that they should expect to... have to continually follow up on calls and emails because the communication in there is non-existent. I frequently had to physically walk there and speak to someone in order to resolve issues. When my security deposit wasn’t returned within 30 days, I had to loop in Elmington for a resolution.

There was also a rat infestation while we lived here because maintenance does a terrible job at keeping the trash area clean and the office staff does a terrible job and does not fine people for dumping. They also do not fine people for dog waste that isn’t cleaned up and you can find hundreds of piles at any given time.

The views are great and the amenities are awesome. The community aspect of the place is great and it’s been easy to make friends after moving to a new city.

I also have complaints about our valet trash service and delivery service, Fetch. But that isn’t unique to this apartment complex. I think you’ll fight that anywhere.

Overall, I would not live here again and would encourage others to look elsewhere. Lee mas

I have had noise issues with a neighbor for the entire time I've lived here where their dog is barking or they're playing loud music on their subwoofer for hours on end at all hours of the day and night. For instance as I'm writing this review it is 4:30am and I can't sleep because this neighbor has been playing music since 10pm. I have sent countless emails and video evidence to management and they still have done nothing. They put me in multiple uncomfortable and inappropriate situations... during the process of trying to get this resolved and left it all up to me to provide them proof. (For example they asked me to figure out which apartment it was coming from on my own and refused to come down to my building to hear the noise for themselves.) They ignored, gaslighted, dismissed and misled me at every turn. I have been as patient as I can but they seem to be purposefully doing anything so they avoid any sort of backlash for themselves. They've completely not held up their end of the lease and their responsibility as staff and have left me without any assistance in this extremely stressful situation. I am getting out of here as soon as I can and would advise others to steer clear. The only reason this review isn't 1 star is I actually like the grounds and the apartments a lot and the maintenance staff are incredibly friendly and prompt. Too bad its a completely toxic environment thanks to management. Not sure how they can sleep at night knowing how many people they screw over.

To the next person who moves into this unit... good luck. Lee mas

Bells Bluff has been great the past 5 months! Have met some wonderful neighbors and the staff is always willing to help. Taylor specifically has been SO helpful and is always a smiling face around the complex.