Landmark at Wynton Pointe Apartamentos

I moved to Landmark in Aug of 2022 and signed A 13 month lease which I fulfilled. Within one month of moving in the property, it was bought by new ownership
And a new property management came in. Many problems. Many times I tried to use the washer and dryer room and the machines were not working. There was also a bug problem. Most disappointing was the fact that I have not received my security deposit back over two months after moving out and I’m being sent from one entity to another to try and... track it down. I paid my rent on time every month and this is not the way you treat a paying tenant. Lee mas

This property recently changed hands and has quickly become unsafe. All the amenities have been closed for months (*gate with key access*, pool, and gym). Worst of all, several people have been threatened with eviction despite staying updated on their rent payments. A few avoided being evicted only after incurring the legal fees to fight those charges. Whoever couldn't afford representation was evicted and the rent was raised significantly for the next occupants. As rents continue to rise in... Nashville, expect this company to attempt to evict tenants so that they can raise prices.

Other complaints:

Despite providing proof of my renter's insurance to the previous owners, this company charged me $20/month for "renter's insurance." Upon moving out, I requested that they reimburse me. I checked today and not only was I not reimbursed, but they wiped my payment history so I don't even have proof of these charges anymore.

We also experienced issues with our water heater, which happens. We were out of town and the front office had to change our locks to gain access and fix the issue. But afterward, they handed over the keys to my sister's boyfriend without asking for ID, verifying his identity with us, or any other safety measures. This was scary because my sister has had to change her cell number and move cities because of an ex in the past.

Overall, this isn't a safe or reliable place to live. The property itself isn't bad, but under the current leadership, I can't recommend anyone renting here. If you find yourself stuck in a lease here, please keep documentation of charges for your personal files. Lee mas

This is the worst apartment complex in the area, and one of the most expensive, despite loads of issues.
1) they will find hidden fees to charge you with. They will sometimes charge you double rent. When you tell them about it, they'll say they fix it, then the payments are due, and it's not fixed. You'll go back to the office and they'll tell you have to pay the full balance and not what you actually owe. They wont refund you. Make sure you are not living paycheck to paycheck.
2) Office staff... does not care about you and maintenance will do the bare minimum. I have structural issues and maintenance says they can't fix it, and since they say that, the front office says too bad.
3) the manager is just straight up mean and rude. She will also lock the office for hours on end even though she's in there. I've seen her do it twice and called the office out on it, they still do it. They will also not pick up their phones and the emergency maintenance line is disconnected.
4) everyone in my building is leaving once the lease ends... that should tell you everything about the living conditions and management that so many people are leaving. Notice all the vacancies they have listed? This is all why. Ever since the new owners came in, no one wants to stay because they are awful people.
6) They texted us two weeks ago they were working on fixing the pool. It's still covered in mold. There's no way it'll be ready by Labor Day, especially the pace they are going. If you want a place with a pool, this isn't it.

We used to have a wonderful front office staff, but they have been replaced by some of the meanest, rudest people. It's really sad. Lee mas

Rent is being raised on most units by 30-40% due to upgrades they’ll be making in the future. The new management company (GVA) took over in December 2022 so any reviews before that are not as relevant. The property is nice and there’s a variety of floor plans available but that is about it in terms of the perks. AC units break down regularly due to being older, won’t get fixed with any immediacy, even during summer months. The staff in the office is in over their head in terms of being equipped... to address any issues, whether it be with the actual units or with the account. Errors in monthly charges are to be expected at this point and range from small - charging insurance when you already have it - to larger: water and sewer being miscalculated. I will confirm the reviews from other residents: the valet trash is hit or miss. Scheduled Sunday-Thursday but usually come 2-3 times a week. And lately the trash sits up in the parking lot for about 24 hrs after being moved from the doorsteps. The pool is no where near being open for the summer - my guess would be mid July at best. I have rarely felt unsafe living here - but there’s a heavy police presence from regular occurring incidents, which is worth noting. It’s something you won’t notice until you’ve already signed a lease and moved in. If selecting the community due to it being gated is a factor for you, be warned that is has rarely worked since GVA took over. If you value your sanity - don’t move here. Lee mas

Problems from the start here. We haven’t had a dishwasher since we moved in months ago. Maintenance told us on our second day here that it needed to be replaced. Our toilet will randomly run which raises the water bill. Aggressive dogs in the dog run have charged at us snarling. Stairs are rusted and wobbly. Roaches. Stove smokes just when turning it on. Can’t cook without alarms going off. Management changed without notice and scheduled everyone for inspections 2 days before Xmas. The new... management is very rude and argumentative. The neighbor pees on a tree right below our balcony and I can see everything. We’re already looking to move again.

Only good things I have to say is it’s a beautiful neighborhood with a fantastic view depending on unit location. Leslie is also very helpful and polite. Lee mas