Livano Trinity Apartamentos

Update: 7/17/24

Although I’m pleased with my apartment unit itself and the neighbors whom are very friendly, I’m disappointed in the lack of communication/response, follow-up or concern for the inquiries I make with the leasing manager and agent(s) via phone calls/voicemails/emails. The only way I can get an answer to my inquiries is if I physically go to the leasing office and find one of the employees, only IF they are not on the phone, with a potential new resident, or in the building period... . Otherwise, when I call, no one ever picks up. When I leave a voicemail, no one ever returns my call. When I email, I never get a response. The staff seemed so nice and accommodating during the approval process however the poor communication started directly after, prior to move in. I’ve tried to show a little grace as I know priority seems to be given to potential new residents to get them signed to a lease and moved in but I’m a paying resident too and should receive the same opportunity to have my inquiries addressed as I did when I applied for a lease. I also tried not to allow the other negative reviews to influence my opinion however several of them are spot on with what’s going on here. The apartment app has been deactivated until further notice (not sure if we are getting a new app or method to view our leasing documents, pay rent, view announcements , place maintenance request, etc.) but its definitely an inconvenience. My son, a tenant on the lease, attempted to request a copy of our lease in person since my request was ignored the week before from a voicemail I left and given our denied access via the app and was told that he “could not have a copy as the company was undergoing a transition.” I called Fogelman Properties directly and had my lease emailed to me in 15 minutes. Also, tenants cannot make electronic payments for rent until further notice. Very frustrating. Haven’t been able to patronize the market place as it’s been closed since I moved here on 6/15. No gate access to my side of the neighborhood, there’s only 1 functional gate which leads to a nonexistent gate that allows access to the other side, this defeats the purpose. I was also told there were no break-ins since security was hired in February ‘24 but the reviews state otherwise (look at the dates of reported break-ins in the reviews). Lee mas

Poor communication, do not have access to all the amenities, security gates nonexistent.

The apartments are nice. Brand new. I had requested a larger apartment and they accommodated. However, 2 days before move in they called me to tell me it was being pushed back two weeks because they weren't ready?!?! I was livid. Boxes were packed, my father was flying in from MN, movers booked, time off work, and so on. Their reply was that they JUST got notice 20 minutes ago they weren't ready. In my opinion - why wouldn't they get updates on a regular basis. Unacceptable - especially since... that apartment was booked with renters to move in.
They ended up moving me into another unit for the same rent which I appreciated.

The pet center: great concept but not worth it. It's convenient, but very expensive. I prepaid for walks and got a discount. I think individual walks are $30. When I looked at my "report card" I could not find any reporting on how the walk went. I was also disappointed to see that these walks are only 15 minutes? Definitely not worth it. I thought it said 30 minutes. My dog needs to be walked more than 15 minutes. I also come to the attached dog park often and there will be a dog there during the day and I don't see any stimulation or interaction with the dog. Poor dog is just looking out the window. Based on this - I would definitely spend the money to bring him to doggie day care.

Work orders are quick and efficient.

On site barista during the week for free espresso drinks. A great perk of living here. The person who works there is so sweet and nice.

do not have a sense of urgency when it comes to replying to messages. I also found this to be extremely frustrating when I was trying to get things organized for move-in. Last-minute emails on move-in details which was not good when trying to set utilities.

Poorly- ran events. It sounds nice and all, but many of the events get a late start and they are scrambling to put things together. They do not handle that well and get stressed to the point of being abrupt and rude to their tenants. I thought there was supposed to be Southern hospitality in the South? Needless to say, I will not be attending any more events, and I will not be bringing friends over who are interested in the community. It was embarrassing being treated so rudely since I attend these events alone many times since I have moved from out of state - just not very welcoming. If anyone reading this review is planning on moving here solo, keep that in mind.

Lee mas