The Trails Apartment Homes

I keep calling this place for 2 weeks now,and no one ever answered me left voice-mail send emails is like you are dealing with incompetent people unfortunately

The Maintenance team is amazing especially Mike. They are always ready to help fix everything as soon as they can. I can not thank them enough for everything they do.

If I could rate this as a 0 I would ! I do not recommend living here. I have been a resident here for over 2 and a half years at first it was great but as of June/July when BH Management has taken over this place has been hell ! You might as well keep your money and stay in the projects I’m sure it is better! I have had nothing but issues since they have taken over . For starters they have switched managers within the office 3 times if not more since July of 2018 and each person has been rude... nasty and utterly careless of the residents and their issues .You pay all this money for a gated community who’s gates haven’t worked since they have taken over !! They continue to try an add on additional Fees the people never pick up the trash when they are supposed to . Valet is supposed pick up trash Sunday -Thursday Trash will sit out side of your door for days and they do not have more than 1 dumpster so you have to drive up a hill or atleast I do since I live at the bottom just to take out the trash. When your having issues the maintenance does not come until days later they are incompetent of completely something big they can only do small jobs regardless of the issue being “emergent” or not don’t expect anything getting done until days later. Being a resident here and having kids one being a 8 month old I called the office to inform them recently of maggots coming from the top of the ceiling now I live on the second floor and the things are crawling through small holes within the popcorn finishing they have on the ceiling. I understood they was not open so I figured they would send someone the next business day maybe even if it is just to take a look at it themselves after I sent them multiple pictures and videos NO ! amber at the office decided to tell me it is not emergent which blew my mind as I said I have kids 1 is 8 months . She instead said she will send someone 3 days later and guess what THEY STILL HAVE NOT SHOWN UP!! This was the last straw I have given them chances after chances and let them walk over me considering that my car was stolen from what was supposed to be a gated community back in August I’m fed up with this place do not waste your money stay somewhere where the people actually care about their residents and their wellbeing Lee mas

This company is horrible. The upper management has a problem with lack of communication. I wish I didnt waste 2 months working for this company. I was told that I would receive my PTO once left, but that was a lie. I have contacted corporate office and have yet to receive a return call. I have contacted the regional manager, but she fails at responding even though I have been told I would receive a response. I was put on a property with very little training and no help. I worked 6 to 7 days a... week without someone reaching out to me. My hard work was not appreciated. The company keeps adding extra charges to the residents. Rent seems cheap, but once all the extra fees are applied, the resident pays nearly $200 on top of rent. Residents pay for valet trash and regular trash. The apartments are horribly outdated and overpriced. I wouldn't not recommend this company to work or live on any of their properties. Lee mas

They had a maintenance issue that resulted in mold and mildew growth throughout my apartment as well as an overall dank and gross smell. It ruined 99% of my shoes and anything touching the ground in my closet. They said it was “mildew” and not mold, which is just very untrue and they didn’t even have a mold specialist come to look at it. They obviously have a callous disregard for the health and safety of their tenants. I would 100% not live here again and will be reporting them to the BBB.