Worthington Glen Apartamentos

Trash compactor has been broken for over three months. They use 2 garbage containers that gets dropped off between 4:30 - 6am every couple of days. Imagine waking up at 4:30 with a loud beeping and then a crash when they drop off the garbage dumpster. Management won’t help or make any concessions

Make sure that you know what you are signing and what they try and pull out of their hats if you try and do a lease payout especially. Make them number all pages of your lease and such as 3 of 5, etc. Make them specify everything in writing. Ask questions and I repeat, get EVERYTHING in writing. Leave nothing to chance because some people are just not honest and that begins with a lousy corporate Reps of "Gross Residential". Terrible Management and extremely rude. You sure can believe all... of the bad reviews here. Do not take them for granted. I am certain that there have been plenty more awful experiences that just were not reported here. Lee mas

I don’t know where to start - Crystal and her team here at WG are absolutely incredible!! When a manager cares, it truly shows and that’s definitely the case with immaculate grounds and extremely clean move in ready apartments. They go above and beyond to provide the most amazing service while making sure you’re taken care of before having to ask. I have lived in many proprieties where Mgt neglects their grounds, units, etc - however, Crystal, the office team, and maintenance team all jump in... to help as needed.

My husband and I were in a pinch for needing to move rather quickly and they went above and beyond. She allowed us to see a unit very similar to ours and made sure we knew what we were getting - and when I tell you my apartment was immaculate at move in- I’m not lying! I wasn’t even asked to write this review (dead serious) but when you experience customer service at this level, you just HAVE to brag!! You’re going to want to move in, and if you’re waiting for availability, there’s a reason why!! Lee mas

Out of every place that I have rented, this is the worst. For starters, they put a reoccurring PET FEE on our account that was a $200 charge instead of the $20 pet rent. It took me writing an email 4 times and then finally calling the front office to get an answer about the ants that were coming in to our apartment because the across the hall neighbors kept leaving their trash out and nothing was being done about it.

And lastly, the apartment manager Lisa is horrible. Packages had been taken... from my door and we can ask about it on a community wall. Well I put on the wall that it was the third time it had happened in a weeks time and she denied my comment saying it was because my apartment number was on my posting. She said that she was now the one taking over the review of the postings and the previous posts were when she was not the one reviewing them. But when I clearly showed her pictures of pother comments that she had approved, that day and two weeks prior, containing apartment numbers, she then said she had not approved those posts. Completely contradicting herself. I told her that I was going to post on all apartment sites about her lies and that people need to be prepared to pay for a PO Box if they plan to live at Worthington Glen and then she requested a meeting because apparently what she was saying she no longer wanted documented in email. All she wants to do is pilfer through comments as to not have any bad ones come up on the community wall.

This conversation between her and I prompted her to send out an all resident email stating what the posts needed to say about missing packages since I took screenshots of posts she had approved and sent them to her. After I did this, she went in and deleted every single posting that had apartment numbers pertaining to missing packages.

I would not live here if I were being paid to do so knowing what I know now. Lee mas

I have had a horrible experience living here at Worthington Glen. Starting with the day we were supposed to move in and couldn't because the lady doing our leasework said there wouldn't be enough time to go over it before they closed (it was 4:30 and they closed at 6) meaning we had to haul everything back and wait another day to move in, to being told that they saw someone smoking on my balcony and if it happened again I'd be kicked out (to clarify, never have smoked anything and I live here... with my 1 year old.) When I asked if they had a picture or something, thinking that I could point out they had the wrong building or floor because it wasn't me, I was given a snooty reply and told again they wouldn't hesitate to kick me out. Oh, another thing about that- we weren't even town the day they said they saw this. Nobody else has a key. So just clearly idiots working here. They periodically get a tow truck to drive around the parking lots looking for reasons to ticket you- like not having a parking permit. THERE ARE NO PARKING PERMITS HERE. But now I have a giant sticker that won't come off my windshield for not having something that doesn't exist. Great. I've had a horrible experience living here, and I can't wait to leave. Lee mas