Felix Apartments

I really have NO words adequate enough to describe how terrible the experience I had with Felix Apartment was. Margarette and the rest of the staff there assured my boyfriend that they would make our process of moving-in “as smooth as humanly possible” at first. My boyfriend had some criminal background from years ago but was honest with everyone at Felix from the very beginning. They reviewed the rental criteria and informed my boyfriend that nothing he mentioned matched with anything that... would flag a non-approval so he applied. We paid a little over $100 with a processing fee for the application fee, and a little over $300 for a deposit. I thought it was odd that they were asking for deposit funds BEFORE approving him but it was paid to them. They gave us green checks of approval in every area of the application on the online portal and verbally told us that everything was good to go. We got a log-in to the portal with our new apartment number, started getting resident newsletters, etc – again all prior to the actual move-in. We discussed with them getting keys on a Friday, last Friday – everything again was great, or so we were told. The day prior to our scheduled move-in they STARTED doing the follow-up for our rental history. I know because I was in contact with our old landlord all throughout. Margette would act confused every time she got a call BACK from my old landlord, as if she wasn’t the one reaching out. They ask the previous landlord to fill out a form for rental history that was created in 1983. They call us and give us our pro-rate amount, again assure us that everything is great for TOMORROW move-in. My boyfriend arrives to pick-up KEYS for the new apartment and they inform us that something in his background came back flagged from the 3rd party approval service and that we couldn’t move-in. The day, the hour we were planning on starting – with all our possessions from our previous place packed in and keys turned in. YEP! They hadn’t bothered even processing the application for full approval until the hour we were set to actually move-in, all while leading us to believe everything was just fine. They refunded the $300 deposit but not the $100 application fee. And when my boyfriend went in there in person to really get to the bottom of things, the manager sat in the other room and refused to come out and speak to him, apologize or address the ridiculous oversight in any way. Lee mas

The management of this place does not care about their property or residents at all. We have been here for almost a year and in that time we have had issues with roaches, water leaks, constantly having the water turned off for hours at a time for repairs, mold, broken appliances, etc. Their office never answers phone calls or returns messages. Just yesterday there was a main water break outside our building and I called the emergency line twice with no response. They did not respond until the... next day. Every time I complain (in person, through email, etc.) I am given the run around and am told things just to get me to leave. I have put in a formal request every week since we moved in about the massive leak in our bathroom and the maintenance man has come eight times and never once has it stopped leaking. Terrible property and wildly overpriced. Can't wait until we can move. Lee mas

My daughter is renting from them now.. We have reported to the office that there are rats coming from the fireplace and from the kitchen behind the refrigerator eating her food a scaring the hell out of her... We have taken pictures and expressed our concerns and yet the office doesn't seem too moved. We have been told that pest control comes on Tuesday and she will be added to the list. With the concerns of COVID who knows what the rats could spread. My daughter pays monthly for pest control... services why couldn't they schedule an appointment for pest control before Tuesday? This is totally unacceptable... Don't RENT FROM THEM!!!! Lee mas

Y'all please, for the love of all that is good DO NOT MOVE HERE! I have been washing my dishes in the restroom because they have told me I am not a priority and it is not an emergency for the past 4MONTHS!!! My lease is up soon and I cannot wait to get out of here! If your looking for a place that will neglect you, look no further! The sink issue has trickled to a pest infestation problem that they refuse to acknowledge. There are also multiple leaks and no help has been provided. For the price... of the apartments, you can find better places! Don't say I didn't warn you! Lee mas

Nice & great people I enjoy it to the fullest!! Everything nice a clean love how friendly the environment is really recommend you guys!!:)