Redgate Apartamentos

It’s been over a week in this Texas heat and my AC is still out

Most of my complaints are the same as listed however I will add it was management that ultimately drove my decision to leave.

I'm only leaving one star to be able to leave a review.

Where to start? Parking is an issue depending on where your unit is. The foundation of my building is not level. The microwave fan is not hooked up properly so it spews grease onto the upper cabinets and ceilings. The softest footsteps from upstairs above sounds like giant thumps. My unit is always always humid inside, so much so that my patio blinds always feel wet to the touch (disgusting). There's mold growing inside my air ducts and on my air vents. My painted bathtub is peeling and the... manager told me to check back with her about refinishing it when it "gets worse." Several of my window screens have tears in them and aren't secure. My fridge has been missing a piece of the inner part of the door literally since I moved in nearly 2 years ago, making that door space unusable. The paint chips if you so much as breathe on it. Whenever it's smokey outside during the winter with the chimneys going, the smell of the smoke always gets inside when the heater is going (and even when it's not). Some people don't leash their dogs and let them jump on you; others let them poo everywhere they please without cleaning it. There are kids who run around throwing rocks onto people's parions and at people's cars; they also leave trash wherever they go. The pools are never open and the one near my unit is permanently green. The "gym" has like 3 pieces of equipment and most of the time, it's not working. The roofs of the mail house near my unit is literally coming off and the office just leaves it like that. One of my windows doesn't lock and has to be secured by a tiny piece of metal.

I have constant problems with my neighbors. One loves thumping their bass and the other smokes constantly, and the units share air ducts which means I spell their smoking constantly (along with their cooking, cleaning, and generally unpleasant smells - one time it smelled like literal garbage in my apartment for 2 days because of the air coming in from next door). Despite being a nonsmoking property and claiming to work with residents to investigate complaints, the office has ignored my complaints from the beginning. They either say they'll do everything they can or they say they can't do anything. Which is it? My neighbors smokes during the day, during office hours, and the office can't even be bothered to send someone over to "verify" my complaints. It's been nearly 2 years of this mess. I'm tired and I'm ready to leave. Lee mas

I’m a resident here. There is this smell of WEED everyday in this apartment that made the life of me and my partner hard for the past two years. We complained several times to the leasing office; but they did NOT do anything about it. They IGNORE us. The apartment supposed to be smoke free, but management does not have the power to control it clearly. They are not capable of it.
The leasing office and managment did not improve a single thing about this issue for the past two years. Every night... we should deal with the smell of weed. I cannot believe how irresponsible the management is.

I will update this if manager improve it. For now please do yourself a favor and do not consider this apartment. Lee mas

The manager Ms. Beatrice is wonderful and was very helpful. I moved into an apt in November that I wasn't happy with. I went to her with my issues and the problems that I was having within the apt, voiced my complaints and she reassured me that she would take care of the problem. All the while I felt like my concerns was falling on deaf ears, because we were not corresponding with each other everyday I figured my concerns were not being addressed, but Ms. Beatrice was addressing the problems and... working everything out.
She was doing exactly what she said - addressing my concerns and taking care of the problem.
I could not be happier!
Again thanks for all of your help.
I would also like to thank Ms. Mariah and Ms. Kacie
Lee mas