Avistar at Wood Hollow Apartamentos

Every time I have a maintenance issue it will take months to repair and I have to go to the office every other day to remind them it needs to be fixed, laundry facilities have been offline since the February winter storm and even now they are constantly breaking

I submitted my application on Jan. 19, 2021 for one of the apartments at Avistar at Wood Hollow. I had also paid the deposit. Since the unit was not ready by the move-in date, I had to cancel my application on Jan. 22. They had assured me that they would refund the “deposit” (not the application fee) in case of cancelling the application. At the time of writing (May 13, 2021), I have not yet received my deposit. I have talked to the management several times, but it did not help. Instead, I just... witnessed dishonest and unprofessional behaviors every time I had to go to their office.

I noticed from the other reviews, that I am not the only victim of such unethical behavior by the management of Avistar at Wood Hollow. I know it may necessitate a noticeable degree of energy and dedication, but I have decided to pursue this matter legally. Hopefully, they will be held accountable.
Lee mas

I moved into Avistar Apartments last October. When I moved in I never got one of those papers you fill out with what's wrong with the apartment. With that being said, when I moved in there was roaches EVERYWHERE!!!! It was so bad I didn't even stay here my first night because I was using roach bombs to try to get rid of them. Pest control came by twice and even they couldn't get it under control, even with me buying several different pest control product's. It seems like they just wont go away.... Another big problem is one day I was cleaning my apartment and saw a FREAKING MOUSE run along my wall. Naturally, I freaked out and bought traps to get rid of it. Pest control came once again and saw no evidence of a mouse and said he would have maintenance come and look around to see where the mouse was coming in and out of. To this very day maintenance still hasn't came. I had to catch the mouse myself. Gross. It's a beautiful apartment but for as much as I pay I would have expected better pest control. Lee mas

Plz don’t even think of moving to this apartment complex, you will end up in rats community.
Leasing office is not even responding, I called them 20 times.
Waste of time.

I wish I can give those group of people who manage this basket of trash less than one star. I was walking in Walmart and met one of my friends and told him I am moving to this place, he screamed in my face and told me that this is the worst place to live in Austin. Besides their ugly and dirty apartments with almost no maintenance, their calculations are always wrong and their bills always have mistakes and he urged me to revise every estimate they make for me and he confirmed that I must find... mistakes. He told me a story that when he moved out from there, they overestimated his move out charge with $500 for no reason, and they kept chasing him to pay them until he threatens them to file a case in the court. Unfortunately, I did not know that before signing the lease, I never read their reviews and I just filled the application online. When I went home, I revised my move-in estimates I found a mistake for over $250 added with no reason. And for the first time, I faced those bunch of rude and non-professional persons as I mainly signed the lease online without seeing their faces. I visited the office to ask one of the employees some questions about my estimated move-in payment, he treated me like I am a beggar like how dare I ask him about that, I tried to convince him that his calculations are wrong and probably he needs to revise that. This is like stealing my money without even giving me a chance to understand how this is calculated. He yells in my face pretending that he is busy and does not have time for me. I hated myself and hated the day that I even sought to move to this nasty place. I am not sure how can I deal with those people for an entire year, I hope I will not move there. I filed a complaint against them in Austin Apartment Association and they promised that they will investigate my case soon, hopefully, I can escape from those people peacefully with the minimal damage to me and my dignity. Lee mas