Capital Hills Apartamentos

The lady at the front desk had a lot of positivity

This place is a literal living hell. Since I moved here in December, I've hardly had a week without a MASSIVE problem with my unit. Upon move in, my AC was broken the first week, and faced huge electrical issues that fried my electronics in the bathroom because the wrong type of fuse was used in the electrical box. Since then I've had a family of racoons living in my ceiling that i put in a support ticket for and nothing was done for months until I noticed during summer that my rooms weren't... getting cold due to the ducts being ripped out from racoons (hello, high electricity bills!)

I've also had LITERAL PEE dripping from my upstairs neighbors into my bathroom which took them several days to fix while I had to constantly clean my bathroom to avoid the smell of urine collecting throughout the unit. Fast forward to when they "fixed it" they never cleaned it out, and my ceiling was stained with urine because of it. Simultaneously, I had my air conditioning unit leaking into my bathtub for MONTHS.. so much so it has literally stained my bathtub with rust. I sent multiple texts, tickets, and emails and nothing was done until the AC unit finally died.

On top of all of this, and all the air vents having mold in them, the people who live here make the experience so much worse. Trash is constantly being left in front of my door and behind my balcony from the other residents, who also leave trash bags everywhere in the hallways except for the dumpster and in their valet trash expecting other people to pick it up for them... and nothing has been done. Every morning since people have moved upstairs, I'm unable to sleep past 6am because I hear every single foot step and everything they are doing at all hours of the day because the walls are so thin. My unit constantly smells like cigarettes because people smoke inside their units all the time. They are constantly having to close the pool and facilities because of residents trashing it.

Of course I've complained about every single one of these things and the only way I'm able to get out of my lease is if I pay back the promotion they lure you in with.

I really hope that management uses this review to make changes to this place because it feels like it has the potential to be a nice place with the right management.. but this ain't it. Don't let the new management fool you. They've yet to respond to any of my maintenance request including something as simple as pest control despite multiple attempts. Lee mas

If you like having ROACHES crawl on you when you SLEEP or questionable people looking in your car and then running away when you ask them what they’re doing or your WATER TURNED OFF without warning and want to live where the tenants are getting so bad that the gym equipment is STOLEN, then this is the place for you!!! The problems started when I first moved in. They showed me an apartment that had cat pee stains all over it and you could barely breathe when you walked in because the smell was so... bad. Then the water was turned off for a few days right after I moved in on thanksgiving with no warning, what a great sign! Then I had a leaking faucet that took weeks to fix even though it was a steady steam and I had to turn off the water manually to keep from leaking everywhere. Everything sticks and leaves marks on the countertops bc they don’t care about how things are done and my counters were ruined after a few days of being here. The trash people come to your door maybe once every two weeks even though you have to pay $30 for them to pick up your trash which causes flies and more roaches. Next, the tenant quality around here is starting to decline and is getting so bad that the gym equipment was STOLEN and most of the staff quit due to threats and now quality tenants are leaving. I have found questionable people looking into my cars and have had to ask them what they’re doing and they run away. When you walk around the grounds there is trash everywhere because people just throw cigarettes and beer cans off their balcony. It took the office 4 months to put a mail door on my mailbox so I had to constantly call usps and find my mail. Now I have roaches constantly all over my apartment. They are crawling in my silverware drawers and where I keep my dishes and crawl on me when I sleep and even though they send someone to spray it doesn’t help! Find another apartment complex!!! It’s not worth it here!!!! They have been reported on and were even in the news about how bad they are but they won’t tell you any of this when you move in!!! Move somewhere else!! Lee mas

Another weekend of dealing with inconsiderate residents they continue to allow disturbing others. Here we are Sunday afternoon with music/bass blasting all around the complex. Best part is, there is staff working so they can hear it. Do they attempt to locate the source and stop it? Of course not. Their job ends when you sign the lease. Don’t bother them with silly little things like continued blatant violations of their own policies. They just make sure they get their check on the 1st and find... unsuspecting new tenants to trick into signing a lease. This is just one of many things (all of the negative reviews are 100% correct….they’ve even appeared on the news several times they’re so horrible). These things are harder to look past and just deal with when you see all the other things mentioned in reviews we deal with. It’s only getting worse because they’re cutting corners on things during the application process out of desperation to rent empty units and it definitely shows. Just stay away! Please don’t let them suck you in. What you get when they’re trying to sell you on renting here is not what you’ll get after you sign on the dotted line. Lee mas

I lived here for 5 months out of my 7 month lease because of safety concerns and very poor management. We have had an outstanding maintenance request regarding mold in our apartment from when we first moved that has yet to be fixed, even though we put in multiple requests and even spoke a few times with management about it. Within the last few months, the police had to come a few times due to a man pointing a gun at another man in the parking lot in broad daylight and because of violent... situations (very physical and verbal altercations) happening in some apartments throughout the day and night that can be heard by many neighbors. These concerns were brought to management’s attention by either us or the police but there has yet to be any action by them to help make our residence safe. I read the reviews before moving here thinking it really can’t be that bad. It is that bad, I promise. Don’t let the cheaper rent/promos fool you. Lee mas