Ellie Apartments

Package room/lockers always broken and the front desk refuses mail so you have to go to post office or use Amazon hub to pick up your stuff. Cars constantly broken into. We had to get our tubs resurfaces atleast 6 times which you then have to be out of the apartment all day. They don’t get you notice about anything… will only use messages in the portal and only one person gets them. Had our water turned off with no notice abunch of times. Just over all horrible experience

There are many things that have led to this rating. First, the one star is for the new look of the updated apartment. Now for the negatives. When we first moved in, we requested a repair. One month later and it still was not repaired. We had to keep making requests until it was fixed. One of my visitors parked in a spot for a few hours (2-3) and was towed with no warning. It cost about $200. Also, our vehicle was broken into months ago. The leasing office sent a notice about this recently so it... must be an ongoing problem. There are no gates at this apartment complex. Finally noise can be an issue. There are several dogs that live in our building that can be heard barking day and night as well as people constantly slamming doors. Sometimes loud music is also a problem. Lee mas

DO NOT MAKE THE MISTAKE OF MOVING IN HERE!!! Office staff is rude and unhelpful. I've lived in many apartment complexes and this one was the worst!

I have lived here for over seven years when this place was called Mission Hills and I have to say this place is going downhill fast. They can replace the flooring, paint the walls but the bones of these buildings are not good. Many units (including mine) are on a horrible slant due to the foundation and nothing is ever level. You can literally feel yourself falling forward in bed. The plumbing is a mess and most units have some form of water damage. Maintenance is lazy and it often takes... multiple requests to have something fixed. The office staff is incredibly rude and condescending, except for Jorge. This place has SERIOUS issues that go ignored like black mold, ceilings rotting away due to water damage, broken tiles, etc. I do not recommend this place and I am sad to say I will not be renewing after a loyal 7 years. Lee mas

The apartments themselves are okay. Good location and decent improvements being done around the property. Adding small back yards, dog park, remolded pool, are a few of the bigger things done. Nothing flashy or fancy, but that's fine for the price.

The major area of concern is the management. The management at Ellie Apartments is rude and inconsiderate. The property manager completely blows off your concerns if they inconvenience him/her in the slightest. Any time we talked with him/her,... we just got a fake smile and that look like all we are doing is bothering him/her.

They setup a new package holding service that you have to put your credit card information in to pickup. If your're out of town, you're going to get charged for the days that your package is sitting there waiting to be picked up. We asked to opt out of it, but the property manager said we couldn't. They then told us to go and get a P.O. Box if we didn't want to use it, an absolutely ridiculous "choice" forced on you. Everyone used to just go to the office and pick up their package, but that was just a "service" that they didn't want to do anymore.

If you want a decent apartment within close driving distance to the areas around town, not a bad place to be. You'll just have to deal with management that forces "improvements" on you or flat out doesn't care about your concerns. Lee mas