Greystone Flats Apartments

Once moved in we found more and more things that did not work and needed repair. They only have one maintenance person and there are many vacancies. Then you get robbed by the utility bill. It's more than my energy bill and car payment combined. So far it has been disappointing. We are hoping things improve.

Again, an outrageous utility bill and no hot water. When you try and contact the management you get no reply. So far, I am not impressed and should have read the reviews before... signing the lease. Plus, you pay a door side trash pickup that does not exist. Lee mas

The first week I moved in I found there were (and still are) rats and cockroaches living in the walls. Pest control hasn't helped even though we pay for it. Management seems to avoid emails (guess they don't want anything in writing.) I've called several times and the leasing agent can never get me answers and tells me to wait until a manager gets back. An excuse he used several times over the course of 2 weeks. Does anyone even manage this place? The walls are warped and the doors do not close.... Pool was deemed unsafe by an inspector and was under renovation half the time I lived there. Gym is 3 machines and 1 pair of free weights in a small room the size of a cubicle. Only thing I liked about this place was the location. Lee mas

I lived here for a year long lease and I hope that my review and the multitude of other bad reviews is enough of a red flag to run in the opposite direction of this complex.
The list of issues I experienced here starts with our A/C unit not working, and not getting repaired for a minimum of 4-6 weeks in the middle of summer, with little to no communication from management or maintenance on when it would be repaired (it ended up needing to be replaced, as well as the other 3 units in the same... vicinity as my apartment, who also had a minimum of 4 weeks without A/C). We were offered no rent credit or other accomodations for the additional expenses of having to buy fans and keep cool, nor for the trauma of living in an apartment with an average nighttime temp of 85-90 degrees, for at least 4 weeks.

If you're still reading, I hope it's out of interest in the additional misfortune of living here, and not to see if there's a glimmer of good in my review.

Another consistent problem I had reported was hearing animals shuffling around in the attic above my bedroom, and plumbing issues that were eventually discovered to be the side effect of rats infiltrating the apartment. This is an issue I consistently reported and asked for assistance with, and received none for months. When it was finally addressed, I was told that apparently this complex has had a long standing issue with rodents, for at least a year, and has not been able to fully stop the infestation.

Other things I experienced:
- random, sometimes unannounced, and rarely with 24 hour warning water shut offs. Sometimes just hot water, sometimes both
- various parts of the apartment degrading, either structurally leaning or wood rotting
- my cat developed an unknown allergy while living here, and has since recovered fully since leaving the residence.
- loud leaf blowers at least a few times a week, for sometimes literal hours, blowing pollen and leaves down the parking lot - it echoes more than you think
- "trash valet" which you are required to pay for does not consistently pick up trash. This I am mostly indifferent about personally, but if you're paying $25 a month for someone to pick up trash from your door on a consistent schedule it's frustrating when you have hot stinky garbage at your door for days
Lee mas

Rats, roaches, hot water constantly going out and water outages constantly! My boyfriend and I tried to ask for help when we had the never ending roach infestation they said there was pest control but it never got better. There were rats coming into the apartment and surrounding units from what I heard. They just told us it was normal when/if they even reply to us, most the time they don’t even reply to us after phone or email. Lots of theft too - our car and other tenants cars were broken into... and our mailboxes two times got broken into and mail stolen! They have a sign that says security camera but told us it doesn’t work! This was the worst renting experience of our lives! Save yourself and don’t move there! Lee mas

The management is all but useless. The front office was great before the new crew got there and now it's absolutely awful. It takes forever for them to fix anything and good luck getting them to respond to an email. When something is over the head of the front office they tell you to email the regional manager who either doesn't exist or just refuses to check/respond to emails. The parking is awful, you lose hot water once every 2-3 weeks, the outlets are loose, and the AC units barely work and... good luck making sure they even installed your heater correctly. Seriously don't move here find anywhere else to live. Lee mas