Grove at Northwest Hills Apartamentos

Lived here for two years and would have been longer if I didn’t have to move but I’ll explain the two stars.
I moved in during the middle of the pandemic and was promised a newly renovated unit (in writing, serval times via email). Once moving in, I could tell I did not receive what was promised (only new floors and painted countertops) but did not complain as it was my first apartment on my own and it was still very nice for the price I was paying. The unit it was in was very quiet with only 6... others in the building and I never had any problems so about a year in when a friend was looking to move I referred them here. They moved in and as a resident I was supposed to receive a discount on my rent the next month. It took nearly four months of ME regularly reminding the LEASING OFFICE that they owed me the discount.
Around this same time I started having problems with my appliances (which were supposed to be new, remember?) and asked the leasing office if they could be replaced because I had been a resident for a year at this point and had previously been told I was being given new appliances with proof of the email. I was told no, this is not something that could be done and all that I could do was send in a maintenance request. I did to no avail. The appliances were never fixed. Water sitting in the bottom of my dishwasher, oven never heating to the right temperature.

Management changed automatic payment vendors without notifying residents, causing my payment to be late.

Also about a year into my lease, a company (I'm assuming?) moved into several of the units near the pool and into the original leasing office. Super weird, and there were constantly people walking around doing business on the phone around the pool and in the courtyard. It was sometimes difficult to find parking during the day because there was a business being run out of an apartment complex. Super bizarre and management never addressed it.

After I moved out, I cleaned my apartment top to bottom fully expecting to get my deposit back only to find out I actually owed money. The credit and payment system the management uses is incredibly difficult to understand and because I misunderstood an email, I received an incredibly rude response from management after asking them to clarify what I owed.

The location is AMAZING and neighbors are nice. Maintenance is extremely responsive and they do what they can based on what management allows. Be very cautious of management. Lee mas

the poorest quality of living and management i never saw before. tons of insects in the apartments from up and down, the upgraded units look like upgraded somewhere in 19 century.

please do favor to yourself and your family, NEVER get this apartments. The leasing office and service are so unrespectful. we lived here for a year and there was no days that we couldn't meet with huge INSECTS, the complex is like mobile homes, it's on the rail. Still there are thousands kind of charges, they force you to pay for internet 85$ which is 45$ if you get by yourself, but they bill you still and say that you can only use their internet. I don't know how to attach pictures here, but... have tons of videos and pictures. please just be aware of this place. and thank me later. Lee mas

DO. NOT. MOVE. HERE.

I moved here in 2019 which was a good experience. The manager on staff has changed since then, I'm not sure if the management company itself has changed, but WOW this complex has rapidly declined. It’s a sinking ship, jump off while you can. Before they comment this, yes I did renew my lease last year PRIOR to being aware of all of these changes. I will absolutely not be renewing again. And when they comment to say “please contact us about your concerns,” just know that’s... total BS because when you actually go to talk to them, they couldn’t care less. They’re just trying to save face on social media.

Let's review the major issues:
- Your hot water will go out at least once a month. I’m going on day three now without water
- Absolute disrespect for disabled residents directly from management
-My car was broken into in a dark spot in the parking lot by someone else that lives in the complex. I was told lights would be replaced, but that hasn’t happened
- Management/maintenance hasn't believed me about issues I've told are going on in my apartment
- Management will try to gaslight you about the reasons you’re upset trying to convince you that this isn’t actually an issue you’re experiencing
- No mail from November - March because management didn't want to pay the full price to replace the vandalized mailboxes
- They moved the leasing office from the very-clearly leasing office building into an apartment unit so corporate offices could be more "comfy" in the former leasing office during the pandemic
- The new “leasing office” inside an apartment unit isn't even ADA compliant because you have to take two physical steps (up and down) to get into it with no ramps
- Maintenance repeatedly parks in accessible parking with their golf carts
- I can smell it in my living room every time my neighbor poops. No, I'm not kidding. This has been verified by multiple visitors to my home.
- Management and corporate don’t wear masks (not a one of them) yet tell residents to

And that's just to mention the big ticket items.

DO. NOT. MOVE. HERE. It used to be a nice complex but is most definitely not anymore. It's not worth the lower rent! Live literally anywhere else. Lee mas

Staff are very friendly and kind! Always accessible when I'm in need of any assistance.