Hillside Creek Apartamentos

No issues when i was there. Staff were friendly and accommodating. Staff worker Isaac was quick to help with any issues or questions.

I moved in two days ago. My original move in date was 11/11. On the day I was supposed to move I I was contacted to be informed that the maintenance team needed more time because the unit was in bad condition when the previous tenants moved out. I paid two weeks and advance and spoke with the office team several times to check in and no one notified me of this ahead of time. I lost money on movers and I had already checked out of my hotel. I was called and told I could move in a day early since... I had to re-sign my lease.

Today when I called to express my concerns before my 48 hours was up I was informed that maintenance isn’t here on the weekends. Which explains why my unit was not ready. No one told me this prior.

I understand apartments aren’t perfect but you can tell my unit was very rushed. They painted over dirt to the point to where there are hairs engraved in my bathtub where they did not clean it. The temperature gauge is messed up because the tub attachments are loose. My cabinets are smoke stained yellow. The bottom of my toilet was rusted and I had to scrub it on my hands and knees. It got better but there’s still a bit which verifies the unit was rushed. The inside of my cabinets are yellow vs the fresh white coat and the are holes in my living room wall where some this was mounted and not filled.

I’m missing a blind on my back door, when you turn on the bath tub the entire tub handle pulls away from the wall like it’s going to come off. I’ll stop there. I notified the office and even offered to paint it myself if they’d just give me the paint. It was as if I was a burden when I’ve been very understanding and patient. I’m very disappointed, I wish they would’ve simply planned better Lee mas

Whatever you do, do not move here

A list::

-Water is REGULARLY off & you’re lucky if you get an email ((is this entirely their fault? No. Does it change the inconvenience? Also no. ))

-Our rent was lost AFTER it was given & the receipt signed for. They were even nice enough to send a pre eviction notice.
— when told we turned it in, they said ‘it could’ve been applied to the wrong apt because the writing wasn’t “legible” enough’
—when we told them where we saw them place it, they... said it wasn’t there
—when advised we had receipts so that was fine, there was a pause and we were advised to bring our receipts in
—you know who found our rent? The FLOATING manager. In the exact spot they said they checked & couldn’t find it. (Almost two-three weeks after we turned it in)

-Maintenance has tried to walk into our apt three or four times over our lease without checking their orders or even knocking

-They constantly re-ask & threaten to charge for information despite having already been provided the items they asked for.

-no one ever knows anything about anything. They always have to check and get back to you & there’s always new faces in the office or on the grounds

-it took TWO MONTHS to get a mail key & we had to call for it every week or two weeks to get it

-the gates never worked more than a day. I paid $75 for a gate opener

-now i get it you never want your rent to return- but we’re going into a recession & out of a pandemic it might happen once or twice. They will remove your ability to pay online ALTOGETHER & you have to physically go to H-E-B and pay it there. They won’t take money orders(not that you would want them to after the above reason)
—are they still going to charge you late fees and return fees? 100% - then you get to go to a store to make the payment

-if you move out on the weekend like a normal person, make sure you’re done by 5 OR they’re gonna charge you for the additional days until you turn in the keys.
—do they have a drop box? Of course not.
—what do they want you to do then? Leave the keys in the apt of course.
—are they gonna tell you that? No, they’ll tell you when you turn in the keys or when they call you to tell you ‘just in case I forgot to mention it, but don’t worry we’ll conveniently pull it from your deposit’
—what’s wrong with that you might ask? Anyone could walk into that apt after you’re gone. If they damage anything do you think the complex is gonna let that slide? Nope Lee mas

This place is great and affordable. Has a gym, pool, parking, and a decent sized living space all in one. A great transitional living arrangement.

Beautiful gated apartment complex, nice pool area. The staff is so kind and helpful, and it's a great value for the area. 10/10 would recommend