San Paloma Apartments

Moved in a Year and a half ago and was in a Beautiful one Bed Room moved in the same place to a Two Bed Room Great easy to get to work and stores and doctors, the Staff in the Office are the Absolute Best! Maintenance are Great and can Solve any problem with fixing on things...I am Grateful to the Woman that works in that office they are professional and kind. my car was towed from in front my door, I have the handicap placard and forgot to put it in the window and got towed I was hurt and... upset but it was my fault not following the Rules of the place I can't be mad at the office I needed to pay more attention to what I was doing. My Point is when things don't go our way look to see what part we played...and find the answer...I'm Still a Resident Lee mas

Do yourself a favor and find another place to call home. By far the worst experience I have ever had renting. Have so many complaints but today tops them all. The apt upstairs from us has a water leak they provide little to no help, the manager basically tells my pregnant wife that they are going to spare some kind of chemicals to treat the toilet water that ran down the walls soaked our mattress, box spring and entire carpet. Then tells her that it is no problem that the chemicals are safe,... but won't put it in writing. So now we have to find a hotel room on our dime of course because it is not their problem that we choose not to stay in a room that was flooded by toilet water. So if you're reading this know this is just the worst of many bad experiences at San Paloma apartments, there's certainly better places and cheaper I'm sure! Lee mas

We're in the process of downsizing from homeownership to an apartment. We visited San Paloma on 7/3 and toured of a 2/2 with Nora.

Nora was very nice, answered all our questions and went above and beyond to make us feel welcome.

We also like the fact that this property has been owned by the same family since it was built so we don't have to worry about constant management company turn around.

They also do employer discounts which is another plus for us!

I have been in the apartment... business for over 40 years and I currently help manage 715 student apartments. I am very impressed with San Paloma! Lee mas

Community policies are not enforced. The staff is rude and unhelpful—going as far as being retaliatory against residents who make requests for repairs.
The grounds are covered in animals waste.
Parking is not regulated. You are not guaranteed a parking spot, and they will not create additional handicapped parking spaces, despite all of the available spaces being consistently filled.
Each of the 13 buildings is surrounded by banks of outdoor air conditioning units—26 individual units at each... building. None of the 300+ units are property insulated to prevent the ungodly amount of low-frequency vibrations.
The maintenance staff speeds around the grounds in a dilapidated old pick up truck with music blasting at full volume. They use garages intended for resident parking/storage for maintenance purposes and are constantly moving equipment and machinery in and out of these garages, which are located within 50 feet of bedroom windows. This begins at 6:00 am and continues until past 10:00 pm.
Any issues brought to the attention of management are swiftly denied. They refuse to accept responsibility for enforcing the policies they have set.
The “courtesy officer” becomes aggressive when residents request his services. If you have a noise complaint, you must confront the offending party yourself or waste the time and resources of the Austin PD.
Residents are permitted to perform vehicle maintenance in the parking lots and often leave hazardous waste materials behind.
The system used to collect residents waste is unsanitary and unsafe. Raccoons frequently forage through the pile of bags left under the stairwells. On hot days, the smell of rotting garbage fills the breezeways.
My advice is to find somewhere else to rent. Lee mas

Be careful living here. There is a homeless camp on the South side of the apartments and the inhabitants break into cars. They broke into my car just for spare change! Then threw everything into the parking lot in the middle of the night.