The Arts Apts At South Austin

It is clear that you had a bad experience at our property, which is never our goal. Since your review was left anonymously, I have no way to contact you directly. When flash flooding happens in Austin, the city drains fill up very quickly as they... aren't designed to take in so much water at once. Our property has an adequate drainage system. Unfortunately, there was an issue on property regarding a resident's vehicle. This was an isolated incident regarding a domestic dispute. I am unable to comment further due to privacy reasons, but it was an isolated incident. Our gates function. The entrance gate is open during the day in order to allow access to the office & package deliveries. The gate closes after hours. There are instances where the gate will be open for a day or two for maintenance or repairs, but your assessment that they "rarely work" just isn't accurate. We never say a resident is lying, I am not sure where you came to that conclusion. These reviews are often one sided and do not include full detail of a situation and due to privacy reasons, we don't often fill in the blanks. We have a wonderful community that we have owned and operated in South Austin for many, many years. We have a great relationship with the city & our high retention rate tells us that people enjoy living at The Arts at South Austin. Anyone is welcome to do their due diligence prior to moving anywhere (here or another community) to find out crime statistics for their area. They will find that our community is not crime ridden as you implied in your review. Feel free to give us a call or stop by if you would like to discuss your concerns any further. Lee mas

Thank you. We have a dedicated team ready to help you before, during and after your move to our community.

I debated on whether or not to even respond to this review. There are at least 3 inaccuracies in your review. I will let the readers decide which 3 those are. We invite everyone to come and visit the property for themselves. We are happy to show... you around. Stop by on a rainy day even! :) Lee mas

We are happy to discuss any issue you have. I will say that your review is downright dishonest. I think the people can generally tell who has a legitimate concern and who is making up negative reviews for some other reason. We maintain a high... occupancy rate and a high renewal rate & do not have a pest control problem. Will you see the occasional bug? Yes, we live in Texas. Bugs have been around long before any of us and will be around long after. Pest control comes out weekly and happy to treat any apartment at no additional charge to us or to our residents. Part of the TAA (Texas Apartment Association) lease packet is a Bed Bug Addendum. Bed Bugs are brought in. The addendum we ask you to sign says that to your knowledge you are not aware that you are bringing any bed bugs with you and that you will inspect your apartment and let us know within 48 hours if you suspect the apartment has bed bugs. It's not sneaky or shady. It's part of the TAA lease packet. Austin does experience some flash flooding at times. I can't recall a single time where any car was ever flooded on our property. We do have operating drainage systems in place. If you are experiencing problems with your AC or heater, please report to the office. I've never seen an AC or heater 'barely work'; it either works or it doesn't. If your system needs service, we are happy to do-so. Our goal is never to have an unhappy resident, sometimes we have to agree to disagree. Lee mas

In response to this review, I will just say that there's not one part of your statement that's accurate.