The Lantern Apartamentos

Regardless of how desperate you are for a place. DO NOT waste your time here. They will let you apply and pay the money to do so. Then they will give you the run around with communication about moving forward with the process to get the lease and move in. Spent a week sending emails and phone calls with no answer to either.

This apartment has been a nightmare experience, from start, and I wish I could say finish, but we still haven't received the deposit refund check yet, **after 4 months of being moved out.** They've already lied to us twice about it as well. After telling us the "check is in the mail on the way, I'll send an email internally to see if they can re-issue it". The 3rd time we called a new person actually told us they haven't issued the check yet "but should be soon"

The first apartment we lived in... we had to be moved from within 3 months because it rained and started leaking through the roof. Instead of actually fixing it, they told us they could move us to another apartment with more space for almost the same price. (By the way, their version of "fixing it, was literally painting over the soaked through bits in the kitchen, until the entire cabinet started collapsing anyways. That's when they offered to move us, when we asked them to get a mold test done and they refused. Unfortunately at the time, we couldn't pay for one professionally ourselves).

The AC in the new apartment didn't work more than half the time, and their 3 bedroom plans have a two floor model, which did not get ANY cold air unless the door was left open with a large fan of the door to the inside stairs.

We lost power during the winter storm intermittently which this isn't the complaint. The issue was during this time AND extended, we had NO water for 2 weeks. Even after the snow and ice cleared, they still didn't switch the water back on.

Also, they WILL delete maintenance requests without completing them, and if you call to check in they tell you they can place a new request since it may have gotten lost in the system. If you place another one, they'll tell you they can't "move you up the list" since that's the date you submitted. Spoiler alert, there is no list. They just wait for Code enforcement to fine them to fix it *if* someone calls. Save yourself time, if it's been 2+ weeks without resolution and you unfortunately have to stay here, call code.

I wish I could say there wasn't more but honestly, this isn't even a 10th of the issues we experienced.
AVOID THIS PLACE AT ALL COSTS. Lee mas

I have lived here for 10+ years. I have seen alot of managers and office staff come and go and honestly most never cared when there was a problem. Recently I needed to transfer apartments so they can do the upgrades on my old one. There were a few hiccups along the way and I have to say the lady in the office now Lexi has done an amazing job helping to get these issues tackled. She is on the ball. Nice to have someone that actually cares about the residents and works hard to get problems fixed... as soon as possible.

Lee mas

Terrible communication from the property staff. Parking is horrendous and nothing is clearly marked. The apartments are not level and there are exposed wires hanging out from the buildings. I would never recommend these apartments.

Terrible place to live since July I have given a deposit to move to a remodeled unit and September is ending and still nothing the unit that they were going to give me in August they rented it to a new tenant the response of the lady who attended me is that That unit is infested with roaches, I wonder? As it could be that they did not move me because the unit was infested and they rented to a new tenant they do not care that you live in terrible conditions among the cockroaches and other insects... that must exist, in just one month four managers have passed through the property, nobody wants working here for all the problems that exist in the units and they do not provide solutions in hot weather the air conditioners do not work correctly inside the unit you will feel 82F it is unbearable you call for maintenance and they tell you that everything is fine that they do not know why It is like this they clean the filters a bit and everything stays the same and so you spend the entire hot season so that talking about some neighbors with pets they leave it outside and the poor spend the night barking some do not take them to relieve themselves in their area designated and you can find those of the animals even next to your car a lot of misinformation in these times of pandemic in the building in front of mine there was a per are infested and did not take preventive measures to safeguard the health of the tenants, they preferred to remain silent in the event of this being by a person who works for the entity which leaves due to the bad directive of the same IF YOU ARE LOOKING FOR A NICE SAFE PLACE TO YOUR REST AND THAT OF YOUR FAMILY PLEASE BE SURE IT IS NOT THIS ..... Lee mas