The Park at Sorrento - Texas Apartamentos

Went in to view and rent an apartment. The office staff was extremely rude. I would not stay here if something is wrong with the unit you will have to deal with the rude staff.

The staff has been really understanding and helpful. Karinda has been a big help in resolving our problems to the best of her ability. Communication and respect goes a long way with her. She's for the people which is different from other places that i have rented but nice to have someone who understands. Kea is also very professional aswell. Anytime I call with answers or issues if she does not know she will admit but figure it out for me. I give the staff the 4 stars cause in my situation they... have really been the best to work with. The property it's self has somethings that need work but I do understand what it takes and it's not something that can be done in the snap of a finger like people expect. Be respectful and mindful because the best they can do is relay the message to corporate. From there it is out of they're hands. Lee mas

Do not move here. The apartment complex is filthy. The apartments are not maintained well and are infested with roaches, fleas, and other insects. Tenants allow dogs to run off lease. My apartment has mold in the bathroom and the cabinets are rotted away. The office knows of these issues and has not attempted to repair them. Oh and we have been out of hot water most of May and June. At the time I'm writing this it's been 7 days without hot water.

It is frustrating to deal with management changing every 6 months and NONE of these people that come and go do nothing to fix the apartments.
1. RIGHT NOW, they are painting the exterior of the apartments when they need to really focus on the interior and all the details each apartment has.
2. I have been dealing with STEAMING HOT WATER in all of the apartment, I am currently using a bucket of water to shower because it has been almost a two years of this issue and nobody does nothing! The last... answer I received was that “plumbers do not know how come I only have hot water” wow! What an answer.
3. They expect your rent on time and now they do not even notice that your contract must be renewed and they charge a “month to month” fee. I know, me as a renter should know when to renew but I think it is their job to remind us.
4. They barely even have maintenance crew. There are only a few men working on repairs so they take extra long to work on your issues. I mean, I have done A LOT Of work orders and somehow they lose them due to the constant changing of management.
5. Front desk lady is always upset and gives you THE ATTITUDE!
I really cannot wait to find a better place, but please do not live here. Lee mas

This place has severely incompetent maintenance and management. The apartments are severely overpriced for what you get and simply are not worth what you pay in rent. There are many better places in the Baytown area for cheaper. I do not recommend moving here.